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Limited speed between 12am and 7am (0mbps) !!

active8
Grafter
Posts: 31
Registered: 18-11-2011

Limited speed between 12am and 7am (0mbps) !!

Why is my speed being restricted at night time between midnight and 8am? As I thought I still had unlimited access between these times and there was no usage allowance.
OK I get that you restrict it between 8am and midnight as I have used up my peak-time usage but it does not seem fair otherwise!!
Please look into this.
Thanks
4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Limited speed between 12am and 7am (0mbps) !!

If you hit your usage allowance on any of our current residential products then you'll be restricted 24/7 until your next billing date. You can add more usage at £5 per 5GB block if you like.
http://www.plus.net/support/broadband/products/res_broadband_faq.shtml#overAllowance
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
active8
Grafter
Posts: 31
Registered: 18-11-2011

Re: Limited speed between 12am and 7am (0mbps) !!

I'm on Fibre Extra.
New month starts on Saturday so hopefully the speed will be lifted on Saturday?
Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Limited speed between 12am and 7am (0mbps) !!

Hi there,
That's correct - usage will reset early Saturday morning for you.
active8
Grafter
Posts: 31
Registered: 18-11-2011

Re: Limited speed between 12am and 7am (0mbps) !!

Why not just restrict speeds in the peak times and allow unrestricted speeds in off-peak?Huh