Limited or no Broadband

[#1]

I contacted Plusnet on the 16th an engineer came on Monday and replaced the openreach socket.I had boadband until the evening. Since then I have had very little  broadband  off more than on.  

I have tried to phone but no joy there as unable to take calls.   I have written and updated the open question and waiting for a reply.

Please can someone sort my problem out.

[#2]

I have again tried calling you.  Unable to speak to anyone.  Live chat is offline.

I was directed last week to raise my issue on the forum.   I did this and I have had no reply.

I updated my open question, to state that although an engineer attended last Monday and replaced the openreach socket.  I have had no internet that evening and intermittant broadband on the following days/nights.  I have factory reset the router several times.  I currently have broadband although the wifi speed is slow.  The router has switched to either red or orange at least 5 times today..

I am hoping that someone can explain why I have had unstable broadband for the past 2 weeks. The only contact I havve had is an email to tell me my Direct Debiit is due to be taken out!

[#3]

Moderator's note by Dick (Strat): Topics merged for clarity.

[#4]

Hi @dugaezero,

I'm really sorry to hear about this and apologies for my delayed response. I have updated the open fault ticket on your account today after having reviewed the case. I would ask that you please review my response and get back in touch once you've had the opportunity to respond further yourself.

[#5]

Thank you for your response.

I have no connection what so ever.  Although the phone line is working.  I am connected to my laptop by usb tethering from my mobile.  As I have no other way of logging in to the account.

Can we resolve this asap.

[#6]

Hi @dugaezero,

Thanks for getting back in touch. I've updated the ticket further.

[#7]

Hi @dugaezero, I am so sorry to hear about the issues that you are having with your speeds.

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.