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Limit on usage

leewilson78
Grafter
Posts: 69
Registered: ‎21-04-2009

Limit on usage

Can somebody help me, I signed up for Plusnet Unlimited a while ago, I remember upgrading from Basic because I kept going over my usage. I have just received an email saying that I am close to my limit and that my broadband will be blocked.
I have logged into my account and see that I am close to 32GB. Do I now have a limit on my broadband, if so, why wasn't I notified of this change?
3 REPLIES
Moderator
Moderator
Posts: 19,037
Thanks: 2,087
Fixes: 311
Registered: ‎11-01-2008

Re: Limit on usage

Err no, if you're on unlimited there are no caps or fup's.
I do over 32GB every month and have never had such an email...

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Limit on usage

It looks like you'd set a 'data transfer watch' price limit on your account, which really isn't relevant on an Unlimited account. I've removed the data transfer cap now for you so all should be well again.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
leewilson78
Grafter
Posts: 69
Registered: ‎21-04-2009

Re: Limit on usage

Thanks Chris.