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Lightning strikes

Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Lightning strikes

A fortnight ago we had a lightening strike that took out a router and a couple of repeaters, all equipment has been replaced. The new router is in and has been up for 10 days. It appears the line has been downgraded from 2.5 mbps to about 1.4mbps (connection speed on the router, not BTW speedtest).

Any suggestion on how I get the line upgraded?

5 REPLIES
hitchhiker43
Aspiring Pro
Posts: 167
Thanks: 20
Fixes: 4
Registered: 06-07-2016

Re: Lightning strikes

I dont know how technical you are but there are a number of possibilities, the most likely cause is that your lines loss is higher than it was before the strike, this can be caused by protective equipment (flash tubes) having been damaged in the strike but not replaced and/or insulation damage causing excessive signal loss. OR it is simply be the DLM has not completely recovered your line from a new installation state, best raise a fault ticket and get Pnet to investigate. BTW what are repeaters ?

Tp-link W8960n on longgggggggg line!
Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Re: Lightning strikes

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Lightning strikes

I've put through a reset on your line which should help.

Let us know how you get on.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 3,826
Thanks: 44
Fixes: 1
Registered: 24-09-2008

Re: Lightning strikes


MatthewWheeler wrote:

Let us know how you get on.


Hi Matthew - saw the disconnect for the line reset. ASDL connection speed is marginally better (1960kbps-2144 kbps) was before strike around 2900 kbps

btw (speed test) still reports 1.4mbps, 

 

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Lightning strikes

Due to you being on 20CN it can take up to 3 days for the profile to increase.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team