Less than 1 Mbps since yesterday
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Less than 1 Mbps since yesterday
16-02-2016 9:12 AM
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I am experiencing speeds of less than 1 Mbps (around 0.8Mbps) since yesterday morning. I am already on a speed of 2 Mbps due my distance from exchange and this speed is frustrating. I have checked the phone line for noise, the dial tone is clear.
I am connected to the Harlsden telephone exchange and dont see any work going on there.
This speed is unacceptable., what to do, please advise.
Re: Less than 1 Mbps since yesterday
16-02-2016 9:46 AM
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Loop loss: 66.5db (very very long line)
SNR margin: 5.3db (target of 6db)
Sync: UP 320 DOWN 970
Mean Time Between Errors Downstream (Seconds): 191
Estimate 1.5 to 3.5Mb/s
Testing the line isn't showing an obvious issue, however you are below the estimate and the fault threshold rate.
I'm just doing a full test which will cause you to disconnect for a few minutes.
Re: Less than 1 Mbps since yesterday
16-02-2016 9:58 AM
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Re: Less than 1 Mbps since yesterday
16-02-2016 10:21 AM
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Re: Less than 1 Mbps since yesterday
16-02-2016 10:33 AM
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I would prefer AM and not PM and can it be not any earlier than 23rd. Any day of the week is fine as someone will be home.
There's also one other thing, the engineer who came to connect my phone line, disconnected my extension cable that connects to other phone ports in the house. I hope I can get them to look at that as well when they visit this time.
Re: Less than 1 Mbps since yesterday
16-02-2016 11:16 AM
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Re: Less than 1 Mbps since yesterday
16-02-2016 11:30 AM
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Re: Less than 1 Mbps since yesterday
16-02-2016 11:46 AM
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Quote I would prefer AM and not PM and can it be not any earlier than 23rd. Any day of the week is fine as someone will be home.
Ah, possibly I've misread that. I read it as 'try and book it earlier than the 23rd' however re-reading it sounds like it needs to be after the 23rd.
@jonne80 could you let me know if the new appointment is ok or whether this needs moving?
Re: Less than 1 Mbps since yesterday
16-02-2016 11:50 AM
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Re: Less than 1 Mbps since yesterday
18-02-2016 2:08 PM
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Moreover, I am seeing wrong information on https://portal.plus.net/my.html?action=stable_rate
The number is wrong and the exchange also is wrong and the current speed is only 0.7.
I don't understand what was the purpose of the engineer visit then if he cannot fix the issue I reported.
Can you explain what is going on please?
Thank you
Re: Less than 1 Mbps since yesterday
18-02-2016 6:31 PM
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Re: Less than 1 Mbps since yesterday
18-02-2016 7:53 PM
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Sorry that the engineer didn't fix your speed issue today. If the ticket doesn't get picked up this evening, I'll take a look at the fault ticket tomorrow morning and will provide an update.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Less than 1 Mbps since yesterday
19-02-2016 8:54 AM
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If this post resolved your issue, please click the 'This fixed my problem' button
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- Re: Less than 1 Mbps since yesterday