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Left Plusnet months ago - being asked for MAC by BT

Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Left Plusnet months ago - being asked for MAC by BT

A friend left a few months back, but is now being asked for a MAC by BT.
I'm guessing that is not correct - but is it possible there is still a flag on the line indicating it is still in use? Is there a way to check that.
Failing this, is it possible for plusnet to generate a MAC under these circumstances?

Thanks
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Left Plusnet months ago - being asked for MAC by BT

Can you pm the username or phone number if you don't know it and I will flag it up for staff otherwise they won't be able to help
Community Veteran
Posts: 1,125
Thanks: 4
Registered: 14-08-2007

Re: Left Plusnet months ago - being asked for MAC by BT

Its' OK - I think she's sorted now. Found  a BT Person with a clue.
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Left Plusnet months ago - being asked for MAC by BT

Glad to hear it tonyAtplus,
If there are any further issues though, please drop me a DM and I'll take a look into this for you.