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Leaving

dhep1
Grafter
Posts: 52
Registered: ‎01-12-2014

Leaving

Am  right in thinking that to leave I just go to a new supplier?
No MAC and no need to give notice, been with plusnet over the required contract length now
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Leaving

correct
Community Veteran
Posts: 1,596
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Leaving

Yes, wot he said. But why, is there anyone better cheaper out there ?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Leaving

Given the ludicrous special offers all the bigger ISP's are offering
- cheaper Yes
- better No worse perhaps
Off course phoning Customer Options may well generate an acceptable offer
cedlor
Grafter
Posts: 687
Thanks: 2
Registered: ‎02-04-2015

Re: Leaving

Perhaps you need to review previous posts/problem
dhep1
Grafter
Posts: 52
Registered: ‎01-12-2014

Re: Leaving

There has been many problems in the past.
I had to buy a replacement router (a proper one £50) soon after completion as the 'new' one just kept dropping the line, (still does when I try it) also £9.99 p/m for an at best average service is not worth it.
Adamski2000
Newbie
Posts: 5
Registered: ‎10-11-2015

Re: Leaving

Dont blame u , had a problem with their wifi router my self and only solved this after buying new one. Technical support was much better at previous provider they took over an hour with me until get to the problem. Plusnet support did not see the problem with my connection apart from speed which is lower that what I should be getting.  I gave up after 2 weeks of pointless emails and phone conversations. Of course they agreed in their last email that it was router issue.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Leaving

Quote from: dhep1
I had to buy a replacement router (a proper one £50) soon after completion as the 'new' one just kept dropping the line, (still does when I try it) also £9.99 p/m for an at best average service is not worth it.

Which modem/router was/is it that kept dropping the line? Can you post some full xDSL stats which will tell us about your line and what it ought to achieve.
What do you call "at best - average service" exactly?