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Leaving plusnet - mac adress number?

pint
Grafter
Posts: 380
Thanks: 6
Registered: 19-08-2007

Leaving plusnet - mac adress number?

My contract ( minimum term) is about to come to an end with plusnet, and :lusnet have offered the following deals

Upgrade to Fibre for 18 months (38 down/2mb up) - no deals available for existing ADSL customers, 33.98/month take it or leave it.
Was told that the 12 month deal on the main webpage at £24.99 for 12 months is only available for new customers, current customers are not allowed any deals, and that other ISPs have better deals



I've also been offered ADSL for £28.98 although there was some confusion and this could be £18.98, plus call package this would be £25/month, or as high as £35.98 a month with an anytime call package

 

 

The question is when leaving do i need a mac number - its been 13 years since i last moved ISP ( to plusnet) or do i just sign up online?

7 REPLIES
jab1
Seasoned Pro
Posts: 1,466
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Registered: 24-02-2012

Re: Leaving plusnet - mac adress number?

Migrations are gaining-provider led these days - you just need to find a new ISP, tell them you want to move to them,and they do the leg-work - no MACs required.

John
hitchhiker43
Aspiring Pro
Posts: 166
Thanks: 20
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Registered: 06-07-2016

Re: Leaving plusnet - mac adress number?

That's terrible! I hope they see the error in there way's before my contract comes up for renewal or I will be following you. Good luck with your new ISP Smiley

Tp-link W8960n on longgggggggg line!
pint
Grafter
Posts: 380
Thanks: 6
Registered: 19-08-2007

Re: Leaving plusnet - mac adress number?

Ive not yet jumped, i'm waiting for the first 'big' bill form plusnet then it will be another attempt at retentions.

 the most surprising thing was the attitude from whoever answered the phone at plusnet which just came across as dont care

 I was thinking of taking the fibre deal at £24.99 but they wouldnt let me as im an existing customer so i will have to pay more presumably to fund new customers.

 

I would take up a price match on my current deal, but that too seems unlikely, as im an existing customer so plusnet will charge me more.

the overall attitude from pusnet appeared to be dont care, go away others may be cheaper, others may offer better value, we will charge you more.

 

Ive also posted ona  few other forums such as digital spy https://forums.digitalspy.com/discussion/2229511/plusnet-retentions-have-offered-me-adsl-at-28-98-or...

 

Money saving expert http://forums.moneysavingexpert.com/showthread.php?t=5676684

 

and ADSL guide/think broadband http://forums.thinkbroadband.com/plusnet/t/4557826-plusnet-retentions-offered-2898-adsl-98-fibre.htm...

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
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Registered: 21-04-2017

Re: Leaving plusnet - mac adress number?

Hi there,

 

Sorry to hear you're thinking of leaving us.


Something doesn't sound right here. From looking at the retentions offers that our Customer Options Team use, we should be able to offer a better deal than £33.98 for Unlimited Fibre, or £28.98 for ADSL. Huh

 

Mind if I arrange one of my customer options colleagues to give a call to discuss this?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
hitchhiker43
Aspiring Pro
Posts: 166
Thanks: 20
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Registered: 06-07-2016

Re: Leaving plusnet - mac adress number?

Well I would describe my last round with them as difficult too, like you say they don't really care anymore, after all we are only menial ADSL people and there are nice juicy Superfast customers to have! OTH the scare stories you hear about some of the other ISP's especially TT and the like is enough to get you to pay more for peace of mind Sad Caught over a barrel just like all the other utils, so much for competition (something like who can get away with the worst service whilst screwing the customer for the most money), I remember in the heady day's being told there would be a regulator hahahaha.....sorry rant rant lols

Tp-link W8960n on longgggggggg line!
Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
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Registered: 21-04-2017

Re: Leaving plusnet - mac adress number?

Sorry to hear that @hitchhiker43

 

When you're in the last 3 months of your contract, I'd recommend getting in touch with our Customer Options Team on 0800 013 2632 (Selecting Option 1 then Option 2) and I'm sure we'll be able to provide you with the best deal we possibly can.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pint
Grafter
Posts: 380
Thanks: 6
Registered: 19-08-2007

Re: Leaving plusnet - mac adress number?


Mind if I arrange one of my customer options colleagues to give a call to discuss this?

  

Thanks, although not sure when i will be available over the next few days ( cant give a specific time) I will try another call on Friday.

 

Moderator's note by Adie (Dvorak) fixed quote