11-10-2016 4:40 PM - edited 11-10-2016 4:42 PM
Since I signed up with PlusNet I've notice at least twice a week I experience very high latency traversing the PlusNet network for a couple of hours a time making the broadband unusable. It smells like bandwidth issues (or lack there of). I have attached a traceroute which shows the latency and would love to know how I go about reporting this or getting the problems resolved. Coincidently I'm using the ADSL product as FTTC was oversubscribed in my area which is another alarm bell.
Do the periods of latency happen at specific times?
For the record, fibre is available again and accepting orders if you fancy another go at it. Happy to overlook your order myself and keep you up to date.
Hi Matty - There doesn't seem to be a pattern to it but when the latency occurs it can usually last an hour or longer. Normally response times are quite good for DSL (15ms).
What is the process to upgrade to fibre? I would be interested.
You can upgrade online via the member centre, however it's usually best to give our Customer Options Team a call on 0800 013 2632 (Selecting the option for thinking of leaving) to discuss re-contracting on a new offer while changing package.
| Harry Beesley|
Plusnet Help Team