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Latency problem

BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Latency problem

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=572ms TTL=57
Reply from 173.194.41.151: bytes=32 time=536ms TTL=57
Reply from 173.194.41.151: bytes=32 time=500ms TTL=57
Request timed out.
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 500ms, Maximum = 572ms, Average = 536ms
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=102ms TTL=57
Reply from 173.194.41.151: bytes=32 time=154ms TTL=57
Reply from 173.194.41.151: bytes=32 time=148ms TTL=57
Reply from 173.194.41.151: bytes=32 time=163ms TTL=57
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 102ms, Maximum = 163ms, Average = 141ms
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.34.191] with 32 bytes of data:
Reply from 173.194.34.191: bytes=32 time=368ms TTL=57
Reply from 173.194.34.191: bytes=32 time=341ms TTL=57
Reply from 173.194.34.191: bytes=32 time=294ms TTL=57
Request timed out.
Ping statistics for 173.194.34.191:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 294ms, Maximum = 368ms, Average = 334ms
C:\Users\Kyle>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\Kyle>
3 REPLIES
BigTabs
Grafter
Posts: 82
Registered: 08-04-2013

Re: Latency problem

Is there any problem at PN's end
Community Veteran
Posts: 1,606
Thanks: 20
Registered: 29-06-2010

Re: Latency problem

Not from here -
C:\Users\Brian>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=42ms TTL=56
Reply from 173.194.41.151: bytes=32 time=42ms TTL=56
Reply from 173.194.41.151: bytes=32 time=41ms TTL=56
Reply from 173.194.41.151: bytes=32 time=41ms TTL=56
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 42ms, Average = 41ms

Which gateway are you connected to? - http://usertools.plus.net/@gateway/
Which gateway
You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Latency problem

Hi BigTabs,
I've taken a look at your line and it's not looking all that healthy. Your line has been automatically banded due to the amount of drops registered on your line.
I can see you've got a Fault ticket open on your account, so our Faults Team will be back in touch as soon as they can to provide you with further information.
Chris Pettitt
Cloud Environments Engineer