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Latency problem

BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Latency problem

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=572ms TTL=57
Reply from 173.194.41.151: bytes=32 time=536ms TTL=57
Reply from 173.194.41.151: bytes=32 time=500ms TTL=57
Request timed out.
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 500ms, Maximum = 572ms, Average = 536ms
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=102ms TTL=57
Reply from 173.194.41.151: bytes=32 time=154ms TTL=57
Reply from 173.194.41.151: bytes=32 time=148ms TTL=57
Reply from 173.194.41.151: bytes=32 time=163ms TTL=57
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 102ms, Maximum = 163ms, Average = 141ms
C:\Users\Kyle>ping google.co.uk
Pinging google.co.uk [173.194.34.191] with 32 bytes of data:
Reply from 173.194.34.191: bytes=32 time=368ms TTL=57
Reply from 173.194.34.191: bytes=32 time=341ms TTL=57
Reply from 173.194.34.191: bytes=32 time=294ms TTL=57
Request timed out.
Ping statistics for 173.194.34.191:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 294ms, Maximum = 368ms, Average = 334ms
C:\Users\Kyle>ping 192.168.0.1
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Ping statistics for 192.168.0.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
C:\Users\Kyle>
3 REPLIES 3
BigTabs
Grafter
Posts: 82
Registered: ‎08-04-2013

Re: Latency problem

Is there any problem at PN's end
Jaggies
Aspiring Pro
Posts: 1,700
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: Latency problem

Not from here -
C:\Users\Brian>ping google.co.uk
Pinging google.co.uk [173.194.41.151] with 32 bytes of data:
Reply from 173.194.41.151: bytes=32 time=42ms TTL=56
Reply from 173.194.41.151: bytes=32 time=42ms TTL=56
Reply from 173.194.41.151: bytes=32 time=41ms TTL=56
Reply from 173.194.41.151: bytes=32 time=41ms TTL=56
Ping statistics for 173.194.41.151:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 41ms, Maximum = 42ms, Average = 41ms

Which gateway are you connected to? - http://usertools.plus.net/@gateway/
Which gateway
You are currently connected to gateway pcl-ag02.
This is located in City Lifeline House.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Latency problem

Hi BigTabs,
I've taken a look at your line and it's not looking all that healthy. Your line has been automatically banded due to the amount of drops registered on your line.
I can see you've got a Fault ticket open on your account, so our Faults Team will be back in touch as soon as they can to provide you with further information.