Latency issues
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- Re: Latency issues
Latency issues
05-09-2015 12:34 PM
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I'm getting consistently high latency in the game Destiny on the PS4. Sometime it checks with the server (some players are lag switching in game, and the server contact is part of the test to identify cheaters - I've even had a few players report me for my lag as they suspect I'm switching!).
My download speed (6.3Mb/s) is as expected for my local exchange. No issues with general web use and streaming videos on Netflix. I've had a local telephone engineer recently check the phone line (cheaper than opoenreach, but not cheap!), and that's all good.
Latency on speed tests are good, 22ms - 30ms.
I thought it may be a port issue. So I have tested the following:
UPnP on and off
Port forwarding on and off.
Static and Dynamic IP
Firewall disabled/enabled
PS4 in DMZ / not in DMZ
Ports forward on static IP's and DMZ.
If I test a port that looks open from outside the network (eg from canyousee me for TCP tests) then it results as closed or stealthed.
Here's a Netstat result for my PS4 currently 192.168.1.50, taken mid-game:
Proto NATed Address Destination Address State
tcp 192.168.1.50:60440 54.148.249.228:443 ESTABLISHED
tcp 192.168.1.50:56941 172.97.57.22:30000 ESTABLISHED
tcp 192.168.1.50:62285 208.185.129.194:15700 ESTABLISHED
tcp 192.168.1.50:52729 185.34.107.14:3074 ESTABLISHED
tcp 192.168.1.50:52381 52.11.202.116:443 TIME_WAIT
tcp 192.168.1.50:58302 52.26.181.249:443 TIME_WAIT
tcp 192.168.1.50:58393 50.112.184.41:443 TIME_WAIT
tcp 192.168.1.50:62486 50.112.184.41:443 TIME_WAIT
tcp 192.168.1.50:53701 52.11.202.116:443 TIME_WAIT
tcp 192.168.1.50:51477 50.112.184.41:443 TIME_WAIT
tcp 192.168.1.50:54285 52.11.202.116:443 TIME_WAIT
tcp 192.168.1.50:53680 52.26.181.249:443 TIME_WAIT
tcp 192.168.1.50:53341 52.11.202.116:443 TIME_WAIT
tcp 192.168.1.50:60094 50.112.184.41:443 TIME_WAIT
tcp 192.168.1.50:61843 52.11.202.116:443 TIME_WAIT
tcp 192.168.1.50:57277 52.11.202.116:443 TIME_WAIT
udp 192.168.1.50:3074 90.19.139.173:3074 UNREPLIED
udp 192.168.1.50:3074 87.228.159.12:51634 UNREPLIED
udp 192.168.1.50:3074 86.56.73.184:3074 UNREPLIED
udp 192.168.1.50:3074 98.117.33.74:3074 UNREPLIED
udp 192.168.1.50:3074 192.168.10.4:3074 UNREPLIED
udp 192.168.1.50:3074 74.72.43.3:3074 UNREPLIED
udp 192.168.1.50:3074 77.250.221.194:3074 UNREPLIED
udp 192.168.1.50:3074 185.34.107.50:3074 UNREPLIED
udp 192.168.1.50:3074 192.168.178.20:3074 UNREPLIED
udp 192.168.1.50:3074 85.94.164.200:3074 UNREPLIED
udp 192.168.1.50:3074 69.243.78.185:3074 UNREPLIED
udp 192.168.1.50:3074 71.79.173.61:3074 UNREPLIED
udp 192.168.1.50:3074 31.150.219.226:3074 UNREPLIED
udp 192.168.1.50:3074 185.34.104.124:3074 UNREPLIED
udp 192.168.1.50:3074 78.73.31.217:57966 UNREPLIED
udp 192.168.1.50:2001 54.93.181.177:3074 UNREPLIED
udp 192.168.1.50:2001 54.93.181.225:3074 UNREPLIED
My line stats are:
ATM Statistics TX Cells RX Cells TX CRC errs RX CRC errs
701689 1219868 0 0
ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
G.dmt Annex A SHOWTIME 448000 8128000. 17 9
Hardware wise, I'm using an ASUS router (clean, no Tomato or Merlin) and a DrayTek 130 modem. I don't have easy access to a PC for flash based website diagnostics though.
The only thing I can think of is IP sharing, or another layer of NAT that I can't see. I'm pretty sure ISP's don't close ports as they did 10 years ago, and UDP 3074 is a common Xbox port (which also shows bungie's early thinking for a target platform!).
Any ideas or help would be appreciated.
Re: Latency issues
05-09-2015 12:44 PM
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A warm welcome to the forums.
Looks like your ADSL(1) line is synching at the top of ADSL capability, which makes the DATA speed of 6.3Mbps appear a bit slow, Have you had a look to see if your exchange supports 21CN (ADSL2)? See http://www.kitz.co.uk/adsl/adslchecker.php
Setting up a TBB BQM might be helpful - if you have not got a fixed IP address, you'll need to keep creating one each time the PPP session drops. It might help identify if there is exchange congestion, which would not be surprising on a 20CN service.
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Re: Latency issues
05-09-2015 1:22 PM
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Open reach have been saying a fibre roleout will be soon, or the cabinet is ready, for a year and a bit now. Not hit my street yet. My street is still poles and wires!
I'll set up a monitor. Good plan!
Re: Latency issues
05-09-2015 3:39 PM
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Re: Latency issues
05-09-2015 9:58 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Latency issues
06-09-2015 10:31 AM
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Details of Max Premium can be found at http://trials.plus.net
You could try it for a month and then cancel it if it doesn't help.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Latency issues
06-09-2015 12:19 PM
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The monthly cost here is higher, as plus net rank it as an exchange with no competition, but I get the first 12 months free!
I'll take a look at switching to a static IP too, as it will make long term monitoring easier.
Re: Latency issues
06-09-2015 12:38 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Latency issues
06-09-2015 3:44 PM
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Re: Latency issues
06-09-2015 4:51 PM
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Quote from: Demlock I don't have the phone line plugged in, as we never use it.
Can you connect it now please and check out the line for noise? Might as well ensure that there is no issue there!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Latency issues
06-09-2015 5:02 PM
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Quote from: Demlock I'll remember that one! That problem must have been a nightmare to diagnose. I don't have the phone line plugged in, as we never use it. When Max Premium is setup I'll make sure I connect it.
1. It wasn't difficult to diagnose as when I contacted Andrews and Arnold with a view to taking up their Give us a month and we'll sort your problem broadband line or your money back they knew all about it and confirmed that my exchange had some Marconi equipment. The problem was getting Plusnet to accept and act on that information! They first came back to say that all the equipment in the exchange was Marconi even though I knew from AAISP that wasn't the case.
2. The problem occurred even if there was no phone handset plugged in. In fact the engineer reproduced the issue by connecting direct on to my line in the exchange with his test equipment.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Latency issues
06-09-2015 6:43 PM
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Quote from: Townman
Quote from: Demlock I don't have the phone line plugged in, as we never use it.
Can you connect it now please and check out the line for noise? Might as well ensure that there is no issue there!
Good point! I it checked with the engineer three weeks ago with his phone on both the master socket without the faceplate, but I didn't have a plus net phone line at that time.
We used his phone and I don't have an adaptor for my phone (its a smaller one), so I'll pick one up tomorrow and give it a double check!
Re: Latency issues
06-09-2015 8:58 PM
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Re: Latency issues
07-09-2015 8:07 PM
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Plus net have got back to me on the upgrade already. Hopefully it well help!
Re: Latency issues
07-09-2015 8:15 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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