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Latency issues and packet loss while playing games online.

ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Latency issues and packet loss while playing games online.

Hi, I have had a few issues recently with my broadband, everything seemed to be sorted after I purchased the "pro addon package"
However since the last few days I am being kicked from games due to high pings but tests are showing up fine (most of the time) however I am getting packet loss and that would explain the "rubber banding" during games.
I ran several tests on the master socket and test socket.
=========================================================
Test Port Pingtest.net ##################################
=========================================================
Test 1: http://www.pingtest.net/result/93778933.png
Test 2: http://www.pingtest.net/result/93779035.png
Test 3: http://www.pingtest.net/result/93779077.png
=========================================================
Master port Pingtest.net ################################
=========================================================
Test 1: http://www.pingtest.net/result/93779323.png
Test 2: http://www.pingtest.net/result/93779358.png
Test 3: http://www.pingtest.net/result/93779389.png
=========================================================
Test port BT wholesale ##################################
=========================================================
Download speed: 1.95
Upload speed: 0.30
Latency: 41.00
=========================================================
Master port BT wholesale ################################
=========================================================
Download speed: 1.95
Upload speed: 0.34
Latency: 45.75
The packet loss isn't as bad here as it has been, over the last few days I have seen packet loss of over 10%!
6 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Latency issues and packet loss while playing games online.

Where are you seeing the packet loss?    I suspect the pro addon isn't helping you and instead your seeing something intermittent.
Kelly Dorset
Broadband Service Manager
ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Re: Latency issues and packet loss while playing games online.

When I am using the master socket packet loss is only showing up to 1-2% on the tests above, however last night I was seeing packet loss between 10% and even a number that the java test couldn't seem to understand and showed something like "-25443337" every online game in battlefield ended in "you have been kicked by admin, Reason: Ping to high"
I work as a server technician/admin and I understand networks very well. But the understanding of this "pro" package im not sure about - I know it prioritises heavy bandwidth such as online gaming and steaming but it doesn't seem to be working - I think there is lots of noise on my master socket between my flat and the exchange. (which is roughly 2.4 miles away)
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Latency issues and packet loss while playing games online.

If you are on Unlimited, you don't need Pro.  Are you in the master socket all the time?  TBH it sounds like you need your line checking for a fault.
Kelly Dorset
Broadband Service Manager
ticklemehballlz
Dabbler
Posts: 17
Registered: 23-02-2014

Re: Latency issues and packet loss while playing games online.

So this
"Pro Add On
Upgrades your service to a top-class prioritised connection, ideal for online gaming and working from home. Subject to a 1 month contract."
Is completely useless? because I am on Unlimited... Am I just wasting my money paying for this too?
samb
Grafter
Posts: 28
Registered: 14-03-2013

Re: Latency issues and packet loss while playing games online.

Quote from: ticklemehballlz
So this
"Pro Add On
Upgrades your service to a top-class prioritised connection, ideal for online gaming and working from home. Subject to a 1 month contract."
Is completely useless? because I am on Unlimited... Am I just wasting my money paying for this too?

Yes whats the answer to this exactly?
Regards,
Sam
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Latency issues and packet loss while playing games online.

Quote from: Kelly
If you are on Unlimited, you don't need Pro.   

Remove it.  You can always add if back if you think it helps.
Kelly Dorset
Broadband Service Manager