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Latency issues and packet loss while playing games online.
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Latency issues and packet loss while playing games online.
23-02-2014 6:00 PM
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Hi, I have had a few issues recently with my broadband, everything seemed to be sorted after I purchased the "pro addon package"
However since the last few days I am being kicked from games due to high pings but tests are showing up fine (most of the time) however I am getting packet loss and that would explain the "rubber banding" during games.
I ran several tests on the master socket and test socket.
=========================================================
Test Port Pingtest.net ##################################
=========================================================
Test 1: http://www.pingtest.net/result/93778933.png
Test 2: http://www.pingtest.net/result/93779035.png
Test 3: http://www.pingtest.net/result/93779077.png
=========================================================
Master port Pingtest.net ################################
=========================================================
Test 1: http://www.pingtest.net/result/93779323.png
Test 2: http://www.pingtest.net/result/93779358.png
Test 3: http://www.pingtest.net/result/93779389.png
=========================================================
Test port BT wholesale ##################################
=========================================================
Download speed: 1.95
Upload speed: 0.30
Latency: 41.00
=========================================================
Master port BT wholesale ################################
=========================================================
Download speed: 1.95
Upload speed: 0.34
Latency: 45.75
The packet loss isn't as bad here as it has been, over the last few days I have seen packet loss of over 10%!
However since the last few days I am being kicked from games due to high pings but tests are showing up fine (most of the time) however I am getting packet loss and that would explain the "rubber banding" during games.
I ran several tests on the master socket and test socket.
=========================================================
Test Port Pingtest.net ##################################
=========================================================
Test 1: http://www.pingtest.net/result/93778933.png
Test 2: http://www.pingtest.net/result/93779035.png
Test 3: http://www.pingtest.net/result/93779077.png
=========================================================
Master port Pingtest.net ################################
=========================================================
Test 1: http://www.pingtest.net/result/93779323.png
Test 2: http://www.pingtest.net/result/93779358.png
Test 3: http://www.pingtest.net/result/93779389.png
=========================================================
Test port BT wholesale ##################################
=========================================================
Download speed: 1.95
Upload speed: 0.30
Latency: 41.00
=========================================================
Master port BT wholesale ################################
=========================================================
Download speed: 1.95
Upload speed: 0.34
Latency: 45.75
The packet loss isn't as bad here as it has been, over the last few days I have seen packet loss of over 10%!
Message 1 of 7
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Re: Latency issues and packet loss while playing games online.
23-02-2014 6:05 PM
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Where are you seeing the packet loss? I suspect the pro addon isn't helping you and instead your seeing something intermittent.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 2 of 7
(761 Views)
Re: Latency issues and packet loss while playing games online.
23-02-2014 6:46 PM
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When I am using the master socket packet loss is only showing up to 1-2% on the tests above, however last night I was seeing packet loss between 10% and even a number that the java test couldn't seem to understand and showed something like "-25443337" every online game in battlefield ended in "you have been kicked by admin, Reason: Ping to high"
I work as a server technician/admin and I understand networks very well. But the understanding of this "pro" package im not sure about - I know it prioritises heavy bandwidth such as online gaming and steaming but it doesn't seem to be working - I think there is lots of noise on my master socket between my flat and the exchange. (which is roughly 2.4 miles away)
I work as a server technician/admin and I understand networks very well. But the understanding of this "pro" package im not sure about - I know it prioritises heavy bandwidth such as online gaming and steaming but it doesn't seem to be working - I think there is lots of noise on my master socket between my flat and the exchange. (which is roughly 2.4 miles away)
Message 3 of 7
(761 Views)
Re: Latency issues and packet loss while playing games online.
23-02-2014 6:50 PM
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If you are on Unlimited, you don't need Pro. Are you in the master socket all the time? TBH it sounds like you need your line checking for a fault.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 4 of 7
(761 Views)
Re: Latency issues and packet loss while playing games online.
23-02-2014 9:00 PM
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So this
"Pro Add On
Upgrades your service to a top-class prioritised connection, ideal for online gaming and working from home. Subject to a 1 month contract."
Is completely useless? because I am on Unlimited... Am I just wasting my money paying for this too?
"Pro Add On
Upgrades your service to a top-class prioritised connection, ideal for online gaming and working from home. Subject to a 1 month contract."
Is completely useless? because I am on Unlimited... Am I just wasting my money paying for this too?
Message 5 of 7
(761 Views)
Re: Latency issues and packet loss while playing games online.
22-05-2014 10:18 AM
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Quote from: ticklemehballlz So this
"Pro Add On
Upgrades your service to a top-class prioritised connection, ideal for online gaming and working from home. Subject to a 1 month contract."
Is completely useless? because I am on Unlimited... Am I just wasting my money paying for this too?
Yes whats the answer to this exactly?
Regards,
Sam
Message 6 of 7
(761 Views)
Re: Latency issues and packet loss while playing games online.
22-05-2014 11:10 AM
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Quote from: Kelly If you are on Unlimited, you don't need Pro.
Remove it. You can always add if back if you think it helps.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
Message 7 of 7
(761 Views)
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