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Latency in World of Warcraft

sgarside
Hooked
Posts: 6
Registered: 02-02-2010

Latency in World of Warcraft

For the last couple of days, I've been getting a lot of lag when playing WoW. Usually my latency is very low (around 25 ms) but it's been around 200+ms, occasionally getting much higher. It particularly seems to be an issue in the mornings, or at least, yesterday morning was awful, but it was fine in the afternoon. It's the same again this morning.

 

Blizzard provide a tool that runs pings and traceroutes to the sever concerned and I got the following results:

TRACEROUTE:
traceroute to 80.229.159.129 (80.229.159.129), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.579 ms 0.662 ms 0.813 ms
2 * * *
3 37.244.9.100 (37.244.9.100) 0.622 ms 0.668 ms 0.734 ms
4 24.105.31.35 (24.105.31.35) 8.556 ms 8.614 ms 8.679 ms
5 24.105.31.19 (24.105.31.19) 8.556 ms 8.624 ms 8.688 ms
6 37.244.11.32 (37.244.11.32) 8.427 ms 8.749 ms 8.738 ms
7 195.66.227.42 (195.66.227.42) 8.606 ms 8.649 ms 8.677 ms
8 core1-hu0-17-0-0.colindale.ukcore.bt.net (62.172.103.142) 9.862 ms 10.082 ms 10.013
ms
9 * * *
10 gi4-0-22.pth-gw1.plus.net (195.166.129.209) 10.186 ms 10.248 ms 10.138 ms
11 411.ae0.central10.psb-bng01.plus.net (84.93.253.9Cool 10.280 ms 10.351 ms 10.454 ms
12 * * *
13 * * *
14 * * *
15 * * *


21/02/2017 09:07:50 UTC
--------------------

TRACEROUTE:
traceroute to 80.229.159.129 (80.229.159.129), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.787 ms 0.894 ms 1.017 ms
2 * * *
3 37.244.9.100 (37.244.9.100) 0.813 ms 0.842 ms 0.862 ms
4 24.105.31.35 (24.105.31.35) 8.543 ms 8.591 ms 8.657 ms
5 24.105.31.19 (24.105.31.19) 8.559 ms 8.774 ms 8.840 ms
6 37.244.11.32 (37.244.11.32) 8.443 ms 8.361 ms 8.419 ms
7 195.66.227.42 (195.66.227.42) 8.415 ms 8.435 ms 8.461 ms
8 core1-hu0-17-0-0.colindale.ukcore.bt.net (62.172.103.142) 9.609 ms 9.701 ms 9.657
ms
9 * * *
10 gi4-0-22.pth-gw1.plus.net (195.166.129.209) 10.190 ms 10.343 ms 10.147 ms
11 411.ae0.central10.psb-bng01.plus.net (84.93.253.9Cool 10.284 ms 10.293 ms 10.361 ms
12 * * *
13 * * *
14 * * *
15 * * *


21/02/2017 09:07:50 UTC
--------------------

PING:
PING 80.229.159.129 (80.229.159.129) 56(84) bytes of data.

--- 80.229.159.129 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5000ms

 

21/02/2017 09:07:50 UTC
--------------------

PING:
PING 80.229.159.129 (80.229.159.129) 56(84) bytes of data.

--- 80.229.159.129 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5000ms

 

21/02/2017 09:07:50 UTC
--------------------

TRACEROUTE:
traceroute to 80.229.159.129 (80.229.159.129), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 1.869 ms 1.939 ms 2.019 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 0.810 ms 0.860 ms 0.914 ms
4 24.105.31.33 (24.105.31.33) 6.807 ms 6.820 ms 6.892 ms
5 24.105.31.31 (24.105.31.31) 6.862 ms 6.901 ms 6.963 ms
6 37.244.11.32 (37.244.11.32) 6.642 ms 6.644 ms 6.690 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.736 ms 7.756 ms 7.756 ms
8 core4-te0-8-0-1.faraday.ukcore.bt.net (62.6.201.196) 7.606 ms 7.654 ms 7.521 ms
9 core2-hu0-19-0-0.colindale.ukcore.bt.net (195.99.127.51) 8.443 ms 8.458 ms 8.501 ms
10 * * *
11 gi1-1-22.pth-gw3.plus.net (195.166.129.211) 8.252 ms 8.203 ms 8.272 ms
12 411.ae1.central10.psb-bng01.plus.net (84.93.253.102) 8.082 ms 8.078 ms 7.927 ms
13 * * *
14 * * *
15 * * *


21/02/2017 09:07:54 UTC
--------------------

TRACEROUTE:
traceroute to 80.229.159.129 (80.229.159.129), 15 hops max, 60 byte packets
1 Blizzard (Blizzard) 0.842 ms 0.915 ms 0.988 ms
2 * * *
3 37.244.10.100 (37.244.10.100) 0.892 ms 0.928 ms 0.983 ms
4 24.105.31.33 (24.105.31.33) 6.971 ms 7.286 ms 7.317 ms
5 24.105.31.31 (24.105.31.31) 6.832 ms 6.889 ms 6.965 ms
6 37.244.11.32 (37.244.11.32) 6.671 ms 6.658 ms 6.680 ms
7 LINX1.ukcore.BT.net (195.66.224.11) 7.769 ms 7.793 ms 7.791 ms
8 core4-te0-8-0-1.faraday.ukcore.bt.net (62.6.201.196) 7.552 ms 7.521 ms 7.435 ms
9 core2-hu0-19-0-0.colindale.ukcore.bt.net (195.99.127.51) 8.381 ms 8.344 ms 8.399 ms
10 * * *
11 gi1-1-22.pth-gw3.plus.net (195.166.129.211) 8.200 ms 8.173 ms 8.267 ms
12 411.ae1.central10.psb-bng01.plus.net (84.93.253.102) 7.984 ms 7.991 ms 8.011 ms
13 * * *
14 * * *
15 * * *


21/02/2017 09:07:56 UTC
--------------------

PING:
PING 80.229.159.129 (80.229.159.129) 56(84) bytes of data.

--- 80.229.159.129 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 5006ms

 

21/02/2017 09:07:55 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.6 0.5 0.8 0.1
2. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.100 0.0% 10 0.6 0.7 0.6 0.9 0.1
4. 24.105.31.35 0.0% 10 8.5 8.4 8.4 8.5 0.0
5. 24.105.31.19 0.0% 10 8.8 8.6 8.5 8.8 0.1
6. 37.244.11.32 0.0% 10 8.5 8.6 8.4 9.2 0.2
7. 195.66.227.42 0.0% 10 8.4 8.6 8.4 8.8 0.2
8. core1-hu0-17-0-0.colindale.ukcore.bt.net 0.0% 10 10.0 9.9 9.7 10.3 0.2
9. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
10. gi4-0-22.pth-gw1.plus.net 0.0% 10 10.6 10.5 10.2 11.4 0.5
11. 411.ae0.central10.psb-bng01.plus.net 0.0% 10 10.2 11.5 10.2 21.3 3.5
12. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


21/02/2017 09:07:50 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.5 0.6 0.5 0.7 0.1
2. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.9.100 0.0% 10 0.7 0.8 0.6 1.9 0.4
4. 24.105.31.35 0.0% 10 8.5 8.5 8.4 8.6 0.1
5. 24.105.31.19 0.0% 10 8.6 8.7 8.5 9.3 0.2
6. 37.244.11.32 0.0% 10 8.5 8.8 8.4 10.1 0.7
7. 195.66.227.42 0.0% 10 8.6 8.6 8.3 8.8 0.1
8. core1-hu0-17-0-0.colindale.ukcore.bt.net 0.0% 10 9.7 9.8 9.6 10.1 0.2
9. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
10. gi4-0-22.pth-gw1.plus.net 0.0% 10 11.5 10.4 10.2 11.5 0.4
11. 411.ae0.central10.psb-bng01.plus.net 0.0% 10 10.3 10.5 10.3 12.2 0.6
12. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


21/02/2017 09:07:49 UTC
--------------------

PING:
PING 80.229.159.129 (80.229.159.129) 56(84) bytes of data.

--- 80.229.159.129 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 4998ms

 

21/02/2017 09:07:58 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.3 0.6 0.3 2.1 0.6
2. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 0.8 0.8 0.7 1.0 0.1
4. 24.105.31.33 0.0% 10 6.6 6.7 6.6 7.2 0.2
5. 24.105.31.31 0.0% 10 6.8 6.8 6.7 7.0 0.1
6. 37.244.11.32 0.0% 10 6.7 6.8 6.6 6.9 0.1
7. LINX1.ukcore.BT.net 0.0% 10 7.8 7.8 7.7 7.9 0.1
8. core4-te0-8-0-1.faraday.ukcore.bt.net 0.0% 10 7.9 7.8 7.6 8.0 0.2
9. core2-hu0-19-0-0.colindale.ukcore.bt.net 0.0% 10 8.2 8.4 8.2 8.6 0.1
10. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
11. gi1-1-22.pth-gw3.plus.net 0.0% 10 8.3 8.3 8.2 8.4 0.1
12. 411.ae1.central10.psb-bng01.plus.net 0.0% 10 8.0 8.1 8.0 8.1 0.0
13. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


21/02/2017 09:07:54 UTC
--------------------

MTR:
HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev
1. Blizzard 0.0% 10 0.6 0.5 0.3 0.6 0.1
2. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
3. 37.244.10.100 0.0% 10 0.8 0.9 0.8 1.0 0.1
4. 24.105.31.33 0.0% 10 6.8 6.9 6.8 7.3 0.2
5. 24.105.31.31 0.0% 10 7.0 6.9 6.7 7.0 0.1
6. 37.244.11.32 0.0% 10 6.9 6.8 6.7 6.9 0.1
7. LINX1.ukcore.BT.net 0.0% 10 7.8 7.8 7.7 7.9 0.0
8. core4-te0-8-0-1.faraday.ukcore.bt.net 0.0% 10 8.0 7.8 7.6 8.0 0.1
9. core2-hu0-19-0-0.colindale.ukcore.bt.net 0.0% 10 8.6 8.4 8.3 8.6 0.1
10. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0
11. gi1-1-22.pth-gw3.plus.net 0.0% 10 8.2 8.3 8.2 8.5 0.1
12. 411.ae1.central10.psb-bng01.plus.net 0.0% 10 8.1 8.1 8.0 8.2 0.1
13. Huh 100.0 10 0.0 0.0 0.0 0.0 0.0


21/02/2017 09:07:55 UTC
--------------------

 I'm the first to admit that my networking knowledge is very limited, but there seems to be a delay on hop 9, where the data moves from the PlusNet network to the BT network?

1 REPLY
sgarside
Hooked
Posts: 6
Registered: 02-02-2010

Re: Latency in World of Warcraft

I raised a ticket about this issue 3 days ago, and as far as I can see there has been no action on it at all since the initial update about referring it to the appropriate team. I'm getting tired of paying for a game I can't play, and for an ISP that can't seem to provide a basic service.