cancel
Showing results for 
Search instead for 
Did you mean: 

Latency and Packet Loss issues

eosph
Newbie
Posts: 1
Registered: 04-11-2014

Latency and Packet Loss issues

Hi,
I'm having really bad packet loss issues and high pings when using it:




It's pretty noticeable when playing Dota 2
2 REPLIES
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Latency and Packet Loss issues

Hi and welcome to the forums,
I've done some checks on the line for you and cannot find any obvious problems. How long have you been having problems for? Whilst this shouldn't make a difference, have you tried disconnecting from the internet and rebooting your router? I ask as you've had a healthy connection of late and a reboot might just help.
Tony
 Tony
 Plusnet Support
Superuser
Superuser
Posts: 11,332
Thanks: 2,757
Fixes: 22
Registered: 22-08-2007

Re: Latency and Packet Loss issues

Hi,
Welcome to the forums.
Is the device reporting the high latency connected over wifi or Ethernet to the router?
A Think Broadband Quality Monitor (internet to router) would be a useful reference benchmark if you can set one up please.