Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Large amount of outbound packet loss
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Large amount of outbound packet loss
Large amount of outbound packet loss
27-08-2013 12:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The last 2 months I've noticed bad periods during the day of pack loss and a ping spike because of it. It affects the upload the most and at busy times of the day and within the last week has become drastically worse which is preventing me from enjoying VOIP and gaming.
Seems the issue lies direct with plus net annoyingly i raised the issues with them before the bank holiday weekend did the tests they ask and a few extra ones attached them to the ticket however the CS failed to spot the attachment asked for them again now we're stuck on bank holiday and I haven't been able to enjoy any kind of gaming or chatting to friends over voip.
It seems lo0-central10.pcl-ag07.plus.net is the problem. A friend who's a network engineer at a large Swedish service provider said the results were shocking bad and he was surprised my internet was even still working...
Seems the issue lies direct with plus net annoyingly i raised the issues with them before the bank holiday weekend did the tests they ask and a few extra ones attached them to the ticket however the CS failed to spot the attachment asked for them again now we're stuck on bank holiday and I haven't been able to enjoy any kind of gaming or chatting to friends over voip.
It seems lo0-central10.pcl-ag07.plus.net is the problem. A friend who's a network engineer at a large Swedish service provider said the results were shocking bad and he was surprised my internet was even still working...
Message 1 of 4
(1,211 Views)
3 REPLIES 3
Re: Large amount of outbound packet loss
27-08-2013 1:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately your conclusion is inaccurate. PCL-AG07 is your current gateway with PN but there are many paths between you and the gateway (that are not visible in your mtr) where these packets could well be being lost. If there was zero from pcl-ag07 and loss seen further down then you could well surmise that PlusNet were at fault.
Clearly the fault is more likely a problem with your line or some local BT exchange fault. I would advise that you raise a fault via the Broadband Troubleshooter ASAP so the faults team can get on to this sooner.
Clearly the fault is more likely a problem with your line or some local BT exchange fault. I would advise that you raise a fault via the Broadband Troubleshooter ASAP so the faults team can get on to this sooner.
That's RPM to you!!
Message 2 of 4
(484 Views)
Re: Large amount of outbound packet loss
27-08-2013 6:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
76% packet loss is so bad I doubt you'd be able to load a single web page if that figure is accurate. Try ping in a command prompt.
Message 3 of 4
(484 Views)
Re: Large amount of outbound packet loss
27-08-2013 5:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi smtk,
I'd suggest running through our faults wizard and our faults team will take a closer look.
I'd suggest running through our faults wizard and our faults team will take a closer look.
Message 4 of 4
(484 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Large amount of outbound packet loss