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Laptops don't work wirelessly - other devices do!

olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Laptops don't work wirelessly - other devices do!

Hello all. We recently set up our PlusNet router fine, but we've discovered that our laptops will not connect wirelessly. It finds the network, but does not connect. The network works fine with an ethernet cable, though, and other devices such as our phones and the PS4 connects wirelessly just fine.
Thoughts?
16 REPLIES
Gel
Seasoned Pro
Posts: 1,474
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: Laptops don't work wirelessly - other devices do!

You need to ensure your laptops :
1/have wireless connectivity turned on, obviously
2/correct router/modem password has been entered in each device to match the router
3/have you clicked the wireless icon normally in bottom right hand corner of laptop screen; does it tell
you network/s are available; have you clicked on link offered, and followed instructions? Undecided
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

Thanks for the response
I'm not even offered the chance to put the password in, it attempts to connect and then says it's unavailable. Before our router arrived I was using my phone as a hotspot and connecting wirelessly to that perfectly.
mav:quote
Gel
Seasoned Pro
Posts: 1,474
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: Laptops don't work wirelessly - other devices do!

olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

Quote from: Gel
Are laptops seeing a wireless connection being available?
Does your router have wireless switched on?

Yes, it attempts to connect and fails. And yes, wireless is enabled. Our phones and the PS4 can connect wirelessly absolutely fine.
Community Veteran
Posts: 1,344
Thanks: 203
Fixes: 31
Registered: 13-08-2015

Re: Laptops don't work wirelessly - other devices do!

Which router are you using ?
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

Plusnet Hub One
Community Veteran
Posts: 2,563
Thanks: 174
Fixes: 2
Registered: 27-05-2011

Re: Laptops don't work wirelessly - other devices do!

Plusnet don't object to you using third party routers or your previous ISP's router  Smiley
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

We don't have any other router, just our new official plusnet one.
Still stuck with this issue.
mav:quote
Community Veteran
Posts: 1,344
Thanks: 203
Fixes: 31
Registered: 13-08-2015

Re: Laptops don't work wirelessly - other devices do!

Sorry for the late reply, log on to the router. go to advanced settings, Wireless, 5Ghz, untick the sync with 2.4Ghz, and add a 5 or something to the SSID of the 5Ghhz so you r devices know which connection they are making. Newer devices can opt for the 5Ghz channels, older ones the 2.4.
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

Thanks for the response but this didn't help :/
mav:quote
Community Veteran
Posts: 1,344
Thanks: 203
Fixes: 31
Registered: 13-08-2015

Re: Laptops don't work wirelessly - other devices do!

Hmmm, not sure what else to suggest, something not quite right on the laptop settings, could be antivirus, firewall, or something strange, any error messages? More details of the laptops/Windows version/Anti Virus and so on.
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

We've managed to connect to the internet before on our seperate laptops and different locations - we've just moved into our own first house together. No settings have been changed on either laptops. We're both running Windows 8. The network can be found, and upon clicking "Connect", it'll get as far as "Checking network requirements" and after a few seconds will read "Can't connect to this network". It's a shame we don't have more devices to test what does and doesn't work, but so far it's just our laptops that don't (without an Ethernet cable)
olaconor
Newbie
Posts: 9
Registered: 11-03-2016

Re: Laptops don't work wirelessly - other devices do!

Bump - Still need a fix.
Gel
Seasoned Pro
Posts: 1,474
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: Laptops don't work wirelessly - other devices do!