cancel
Showing results for 
Search instead for 
Did you mean: 

Laptop wi fi problems. Help.

bumbershoot
Grafter
Posts: 72
Registered: ‎25-03-2010

Laptop wi fi problems. Help.

My pc is working fine wirelessly. Friends pc will not connect. Trouble shooter opens and fails to fix problem. PC works via LAN cable and connects to another friends Plusnet router via wi fi. My settings allow others access. Network key is correct.  Whats going on? Help.
Failed pc is running Windows 7 Home Premium.
Forgot to add, pc also uses and works with Voda phone dongle.
Edited to add while trying to trouble shoot on friends pc and returning to my pc I've just had a server not found, network error message twice. Had similar a few times over the last few weeks. Not when trying to connect another pc. Is my router faulty?
Another edit. Friends pc is is connected via wi fi but has no internet access . Green signal strength bars in bottom right of screen has yellow caution triangle over it and states "unidentified network".
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Laptop wi fi problems. Help.

Hi bumbershoot,
The Wireless Key, when you're typing it in, are all the character in uppercase?
Chris Pettitt
Cloud Environments Engineer
Highlighted
bumbershoot
Grafter
Posts: 72
Registered: ‎25-03-2010

Re: Laptop wi fi problems. Help.

Wireless key is correct. I tried another visible wi fi and got an incorrect key message rather than trouble shooter message. Its apparently connected but unidentified.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Laptop wi fi problems. Help.

Ah - unidentified.
Have you tried restarting your Laptop? I've had a similar problem before myself.
Chris Pettitt
Cloud Environments Engineer
bumbershoot
Grafter
Posts: 72
Registered: ‎25-03-2010

Re: Laptop wi fi problems. Help.

Tried adding this pc numerous times over the last week. Its always the same.
Thomson gateway 192 is now failing to connect !!!!!
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Laptop wi fi problems. Help.

Most likely a driver update issue
Try updating the WiFi card drivers on your friends laptop
bumbershoot
Grafter
Posts: 72
Registered: ‎25-03-2010

Re: Laptop wi fi problems. Help.

Wi fi card is running the most up to date drivers. The pc connects to another newer plusnet wi fi.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Laptop wi fi problems. Help.

Is that via the Microsoft updates or from the WiFi card Manufacturer ?Huh
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Laptop wi fi problems. Help.

Are you trying to connect via wifi at the same time that the Vodaphone dongle is attached?
Geoff,
York.
petehawdon
Dabbler
Posts: 15
Registered: ‎11-07-2014

Re: Laptop wi fi problems. Help.

Try deleting any lan network configs on the laptop and then try wirelessly again.
bumbershoot
Grafter
Posts: 72
Registered: ‎25-03-2010

Re: Laptop wi fi problems. Help.

Pc is now working but not sure why. After connecting via LAN I let windows check for wifi card driver updates. It almost instantly told me the drivers were up to date. The drivers haven't changed but after this the pc connects . The yellow ! triangle has disappeared from over the green signal bar icon in the bottom right of the screen but the bars are all white despite having an excellent signal?.
Thanks for your help.
TORPC
Grafter
Posts: 5,163
Registered: ‎08-12-2013

Re: Laptop wi fi problems. Help.

Glad it's back up & running Smiley