Laptop connected to router but no Internet access
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Laptop connected to router but no Internet acc...
Laptop connected to router but no Internet access
12-02-2012 4:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We had our plus net fibre broadband go live today, the PC connected as did the iPad, tablet and 2 mobile phones, all with no problems, my laptop however has connected but shows no Internet access yet when plugged into the Ethernet cable it works via wireless (not through the cable despite being connected to it???), can you advise what I need to do to get it working properly is wireless? I don't have an antivirus installed at the moment, it's a Sony Vaio running windows 7 with intel core i3
Re: Laptop connected to router but no Internet access
12-02-2012 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you please try the following:
Start >> Control Panel >> Network and Internet >> Network and Sharing Centre >> Manage Wireless Networks >> Click on 'PlusnetWireless' >> Click 'Remove'
Once these steps have been completed, please try and reconnect to the router, and ensure that the Wireless Key you are typing in is exactly as it is shown.
If this doesn't resolve the issue, please let us know
Re: Laptop connected to router but no Internet access
28-02-2012 4:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry for the late reply, the laptop still says no access, i have turned off the firewall as for private connections to replicate what our PC is set to but this hasn't helped either, i did look into advanced settings on firewall but i'm not sure what should and shouldn't be ticked
Regards
Jo
Re: Laptop connected to router but no Internet access
28-02-2012 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does the laptop identify any wireless networks?
Jojo
Re: Laptop connected to router but no Internet access
29-02-2012 8:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes it finds all wireless networks nearby, it is connected to my router but just keeps showing no access as though there is something blocking the connection
Regards
Jo
Re: Laptop connected to router but no Internet access
29-02-2012 9:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Did you follow the instructions Chris gave?
Jojo
Re: Laptop connected to router but no Internet access
29-02-2012 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes i've done that a few times but still wont work
Re: Laptop connected to router but no Internet access
29-02-2012 12:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
On the laptop are you using DHCP for IP Addresses or have you set them up manually? If manual the default gateway address might have changed when the router was swapped.
Dan.
Re: Laptop connected to router but no Internet access
29-02-2012 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The problem occurs on wireless only, the strange thing is when i plug in the ethernet cable it works fine but it shows it as being a wireless connection and not wired, even though the cable is plugged in.
Do you know where i would find the second bit? I'm afroad i'm no good with IT hence not being able to fix this problem myself
Re: Laptop connected to router but no Internet access
29-02-2012 3:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are looking for line :- Dhcp Enabled. . . . . . . . . . . : you will either see Yes or No If No it has been manually setup.
Also check Default Gateway . . . . . . . . . : this will be something like 192.168.1.254 but this is dependant on the router make. The default gateway address should be the same IP address as the router, my example is 192.168.1.254 but it could be 192.168.1.1, we would need know the make of router to confirm correct IP Address
I've seen the issue you mention about the Network connection Icon being wrong but it didn't stop the connection from working.
Dan.
Re: Laptop connected to router but no Internet access
06-03-2012 8:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Laptop connected to router but no Internet access
06-03-2012 9:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Laptop connected to router but no Internet access
07-03-2012 1:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Laptop connected to router but no Internet access
10-03-2012 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Jo>IPCONFIG/ALL
Windows IP Configuration
Host Name . . . . . . . . . . . . : Nithion-VAIO
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 7E-DD-08-CC-41-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8059 PCI-E Gigabit Ether
net Controller
Physical Address. . . . . . . . . : 54-42-49-07-7E-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR9285 Wireless Network Adapter
Physical Address. . . . . . . . . : 78-DD-08-CC-41-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\Jo>
Re: Laptop connected to router but no Internet access
12-03-2012 2:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just tried calling to run through some checks with you. I'd suggest giving our tech support a call and I'm sure they'll get it sorted for you.
Jojo
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Laptop connected to router but no Internet acc...