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Laptop Hitting Internet Offline

ruth
Newbie
Posts: 2
Registered: 05-11-2014

Laptop Hitting Internet Offline

We have a new laptop (Samsung Series 7 Gamer) which keeps hitting the internet offline when connected wirelessly. However, there is no issue connecting wirelessly at someone else's house or if i connect using an ethernet cable. We have other computers and phones that connect to the internet fine and have had no issues. I have tried installing the latest firmware onto the router (ThompsonTG585 vCool with no change to the issue. I have also tried downloading the wireless drivers off the Samsung Laptops website which again has not made a difference.
3 REPLIES
Community Veteran
Posts: 5,110
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Laptop Hitting Internet Offline

See https://community.plus.net/library/hardware/fixing-wireless-compatibility-problems-with-the-thomson-...
(not that you should have to change settings on the laptop to work around bugs in the 585v8, but there are no other solutions)
ruth
Newbie
Posts: 2
Registered: 05-11-2014

Re: Laptop Hitting Internet Offline

Thank you very much! We were close to selling the laptop, but this has done the Job!
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Laptop Hitting Internet Offline

Good to see that ejs gave you a link to fix this issue, I'll remember that for future reference.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff