Lack of internal communication.
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25-10-2016 12:26 PM
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I reported a fault with my BB dropping and on the 20th I received an email to say Interleaving has been turned on. This cured the problem. Today, five days later, I get a phone call to say they were going to increase my SNR to 9 to solve the problem. I said I did not want it changed and was told the order would be cancelled. I then get an email to say it would take 48 to 72 to put it back to 6db. It had already been changed this morning. Talk about the right hand not knowing what the left is doing.
Fixed! Go to the fix.
Re: Lack of internal communication.
25-10-2016 2:02 PM
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Sorry for the confusion on the support ticket. Looking at the line it's still showing a 9db target which appears to have increased to that automatically. I'm trying to set this back to 6 but at the moment I'm unable to. I'll keep a note of your account, move the ticket to myself and try again later this afternoon.
Re: Lack of internal communication.
25-10-2016 2:13 PM
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Thanks Chris. The chap that phoned me this morning said HE had changed it to 9db this morning.
25-10-2016 2:14 PM
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That'll explain why I can't change it back yet, I believe it only allows 1 change like that in 24 hours. I couldn't find his order so thought it was automated. I'll get the order to move you back placed tomorrow morning as soon as I can.
Re: Lack of internal communication.
26-10-2016 12:06 PM
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Thank you Chris all done now.
Re: Lack of internal communication.
26-10-2016 12:07 PM
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Thanks for letting me know.
Re: Lack of internal communication.
26-10-2016 3:32 PM
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Moderator's note by Mike (Mav): I have changed the fix to Chris as per message #4.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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- Re: Lack of internal communication.