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LCP up and down with CHAP authentication success, basically line disconnects, why?

EdwardVIII
Newbie
Posts: 2
Registered: ‎09-08-2018

LCP up and down with CHAP authentication success, basically line disconnects, why?

I seem to be getting a lot of these short term line disconnections, anyone have any clues as to what is going on:

This is the log from my router.


Wed, 2018-08-08 12:58:33 - LCP down.
Wed, 2018-08-08 12:58:54 - Initialize LCP.
Wed, 2018-08-08 12:58:54 - LCP is allowed to come up.
Wed, 2018-08-08 12:58:54 - CHAP authentication success

Wed, 2018-08-08 21:08:54 - LCP down.
Wed, 2018-08-08 21:09:07 - Initialize LCP.
Wed, 2018-08-08 21:09:07 - LCP is allowed to come up.
Wed, 2018-08-08 21:09:08 - CHAP authentication success

 

Other than this my line works just fine, recent new ADSL filter, done the Quiet Line Test and it's very quiet line indeed, my speeds are very good (router stats) and the Plusnet broadband speed tester, even had a new line from house to pole and recent work at village junction box by Open Reach to fix a problem about 2 years back.

 Router stays on 24/7

Any clues?

 

Tags (3)
2 REPLIES 2
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: LCP up and down with CHAP authentication success, basically line disconnects, why?

Hi @EdwardVIII,

I'm sorry to hear that you are experiencing drops in your connection. I've tested your line and the test isn't picking up the cause of this issue, however I can see the drops on your connection log.

For reference, today's test result is as follows:

 

xDSL Status Check
Circuit ID: CBUK71003586 Service ID: BBEUXXXXXXX
Telephone NO.: NA Test Executed On: 09-08-2018 16:05:34
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 37.8 63.5
SNR Margin: 7.0 6.0
Errored Seconds: 0 20
HEC Errors: 0  
Cell Count: 6042 8586
Speed: 556 2267
 
Maximum Stable Rate (KBPS): 1728 Fault Threshold Rate (KBPS): 1382
Mean Time Between Retrains (Seconds): 16510 Mean Time Between Errors Upstream (Seconds): 526
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 6
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:

and your connection log is as follows:

 



Thank you for trying those checks from your side, including the quiet line test. Please can you run through our troubleshooting guides here just to make sure that you've not missed any of the checks on your side. If these troubleshooting checks don't resolve the problem, please report the issue here and let us know when you've completed it - we'll then be able to investigate this further for you.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
EdwardVIII
Newbie
Posts: 2
Registered: ‎09-08-2018

Re: LCP up and down with CHAP authentication success, basically line disconnects, why?

Thanks for the info, indeed that record does seem to tally with my disconnections. I'll do some tests and see how it goes, I'm currently connected directly into the phone line test socket with my router.