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Keep getting intermittent connection loss and problems midnight onwards

anto135
Newbie
Posts: 3
Registered: 22-09-2014

Keep getting intermittent connection loss and problems midnight onwards

Hi, this has been happening for a while and while it wasn't so bad at first it's happening a lot more often now and it's really annoying, granted it's not everyday but it is a lot of days and I don't pay to use my broadband for just most of the time. My connection is fine all day up until around midnight onwards and from then on I start getting problems ranging from a slow connection, the internet being connected but not actually working properly to the connection going down completely for up to 30 minutes. I've had to wait 10 minutes to be able to register on here and post this because I'm currently having the same problem. I game a lot later on at night so this is a real problem to me, not to mention it shouldn't be happening anyway, so I'd like something done about it please.
3 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Keep getting intermittent connection loss and problems midnight onwards

Can you post your router stats (assuming you're on ADSL)?
anto135
Newbie
Posts: 3
Registered: 22-09-2014

Re: Keep getting intermittent connection loss and problems midnight onwards

I'm on the fibre, can I still check my stats?
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Keep getting intermittent connection loss and problems midnight onwards

Hi Anto135
Just checked your connection and we're still seeing a fair few drops.
At this point, could you follow this link https://portal.plus.net/apps/kbdfaults and complete the checks instructed.
This is going to be the best first step in diagnosing this.
Thanks!