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Keep Getting Broadband Set-up Screen
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Keep Getting Broadband Set-up Screen
05-08-2015 7:22 AM
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I have taken over someone else's account and am using their router. I have set up my own account, and received an email that my account is ready to use but everytime I try to use the broadband I get the Set-up screen asking for me to log-in. I do this and it says success and I am ready to use it, but then it doesn't leave that screen and when I open a new window I get the same log-in screen again. Any ideas? Thanks
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 8:45 AM
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OK there are numbewr of places you can log on - so we are all on the same page
is it the Brioadband Setup Screen INFORMATION NEEDED.
Username xxxxxxxxxxx @ plusdsl.net
Provider PLUSNET
Password
GO
Also try and get you speed using the link at the bottom of my post
(will confirm if you are using correct password.
Can you log into the router using admin and the number off the bottom of the router starting with CP
( maybe only if it is a TG 582N router)
If you have a "Ticket" number off PN post it so that any PN staff will be able to pick up your case easily
is it the Brioadband Setup Screen INFORMATION NEEDED.
Username xxxxxxxxxxx @ plusdsl.net
Provider PLUSNET
Password
GO
Also try and get you speed using the link at the bottom of my post
(will confirm if you are using correct password.
Can you log into the router using admin and the number off the bottom of the router starting with CP
( maybe only if it is a TG 582N router)
If you have a "Ticket" number off PN post it so that any PN staff will be able to pick up your case easily
Message 2 of 7
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 9:04 AM
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That is the screen I meant. The speed worked:
Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2015-06-27 15:27:48
Current line speed:
21 Mb
I did put an email fault in about it, but didn't get an email with a ticket number. How do I log into the router, my computer connects automatically now and can't seem to delete the connection?
Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2015-06-27 15:27:48
Current line speed:
21 Mb
I did put an email fault in about it, but didn't get an email with a ticket number. How do I log into the router, my computer connects automatically now and can't seem to delete the connection?
Message 3 of 7
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 9:31 AM
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Depends on the router you have - in your browser type in 192.168.1.254
Message 4 of 7
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 10:43 AM
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Fixed it! Needed a hardwire connection then found a link to connect to router with admin info and had to delete old saved username and password and my new one! Thanks
Message 5 of 7
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 10:50 AM
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Well done!!
Message 6 of 7
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Re: Keep Getting Broadband Set-up Screen
05-08-2015 11:41 AM
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The router will revert to the old username on a reset unless it's been removed from their account. Can you PM me with the serial number of the router and the old account username so I can sort that out for you?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 7 of 7
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