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Just placed an order....
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- Re: Just placed an order....
Just placed an order....
12-01-2013 11:52 PM
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Just placed an order with you guys for unlimited fibre with anytime talk.
Was told before purchase that my line would be capable of 72.1Mb download (give or take 1Mb). Also get the same result on the BT Infinity site.
However, in the email from Plusnet summarising my order it says:
40 Mbps
(Accurate to within +/- 1Mbit)
I assume this is just an error in the email?
Was told before purchase that my line would be capable of 72.1Mb download (give or take 1Mb). Also get the same result on the BT Infinity site.
However, in the email from Plusnet summarising my order it says:
40 Mbps
(Accurate to within +/- 1Mbit)
I assume this is just an error in the email?
Message 1 of 9
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Re: Just placed an order....
13-01-2013 12:07 AM
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depends on the package you have ordered, think the essentials package is limited to only 40mbps whereas the unlimted is up to 80mbps
edit - just seen you have ordered ther unlimited package so assume it is an error of some description
edit - just seen you have ordered ther unlimited package so assume it is an error of some description
Message 2 of 9
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Re: Just placed an order....
13-01-2013 12:17 PM
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Hmm, I hope so.
Just raised a ticket for clarification.
Just raised a ticket for clarification.
Message 3 of 9
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Re: Just placed an order....
13-01-2013 4:53 PM
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i had the same and friday bt installed the 40mb service. totally wrong !! the engineer stated that i was the second one today from plusnet that had ordered the upto 80mb but plusnet had gave bt the order of 40mb. if bt have an order for 40 thats what they will do and you will have to wait untill plusnet re-order (which should be done by monday).
Message 4 of 9
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Re: Just placed an order....
13-01-2013 5:58 PM
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Well that's a bit worrying, but glad PN are sorting that out for you.
Hopefully mine will be sorted out before my install date (this Friday), so I can enjoy my full product from the start.
Hopefully mine will be sorted out before my install date (this Friday), so I can enjoy my full product from the start.
Message 5 of 9
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Re: Just placed an order....
13-01-2013 6:24 PM
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Hi
Just to add to above. The email I also got said 40 Mbps. PN told me that their email's need to be amended. I raised a ticket to confirm my order, which was confirmed as 20/80 - install on 22nd. Good luck with the install.
Just to add to above. The email I also got said 40 Mbps. PN told me that their email's need to be amended. I raised a ticket to confirm my order, which was confirmed as 20/80 - install on 22nd. Good luck with the install.
Message 6 of 9
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Re: Just placed an order....
13-01-2013 9:47 PM
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i did notice on the email,hence why i asked the engineer. well hopefully ill be sorted for tomorrow, if not they can expect a nice call
i would ask the engineer when he calls to tell you what he is installing,at least this gives you the chance also to sort it if they don't actually amend it .
i would ask the engineer when he calls to tell you what he is installing,at least this gives you the chance also to sort it if they don't actually amend it .
Message 7 of 9
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Re: Just placed an order....
14-01-2013 10:14 AM
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Update for anyone interested:
Thanks Plusnet.
Received a response to my ticket last night saying to disregard the info in the email as that was wrong, and confirming what speed I should approximately get.
Very happy with time taken to respond.
Roll on Friday now!
Thanks Plusnet.
Received a response to my ticket last night saying to disregard the info in the email as that was wrong, and confirming what speed I should approximately get.
Very happy with time taken to respond.
Roll on Friday now!
Message 8 of 9
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Re: Just placed an order....
14-01-2013 2:15 PM
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Message 9 of 9
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- Re: Just placed an order....