Just moved to PlusNet - some questions about speed
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Just moved to PlusNet - some questions about speed
11-07-2012 10:49 AM
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His line seems to be stuck at 0.5Mbps (sync 576k) - he has vague recollection that the line was once used many years ago for Virgin 'basic' service which was limited to 0.5M and wonders if the line is still 'stuck' at this.
I've set him up with a Billion7800 router (which I know from my own experiences can deal with rural lines very well) and altering the SNR settings (either way) has no effect on the sync rate - it's always 576k!
A quick poll of his nearby neighbours shows internet speeds of between 2M and 3.4M (various ISP)
Some stats from his router :
Upstream 288
Downstream: 576
SNR Margin(Upstream) 23.0
SNR Margin(Downstream) 29.1
Line Attenuation(Upstream) 28.0
Line Attenuation(Downstream) 58.0
By comparison, my downstream Attenuation is 57.0 and I get a reliable 5.5M or more. My SNR margin (down) is around 3-4
Do I need to raise a service call, or is it possible to get a basic check on the line first?
Adam (on his account)
BT SPEEDCHER:
Download speedachieved during the test was - 0.43 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.58 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps
Re: Just moved to PlusNet - some questions about speed
11-07-2012 10:52 AM
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He needs to ring up or raise a ticket asking to be moved to 21CN if WBC is available on his exchange or ADSL Max if it is 20CN only.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just moved to PlusNet - some questions about speed
11-07-2012 3:19 PM
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Adam
Re: Just moved to PlusNet - some questions about speed
11-07-2012 4:28 PM
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Re: Just moved to PlusNet - some questions about speed
11-07-2012 4:50 PM
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The OP (Leaky) and gingerbloke both signed off as Adam - I suspect Leaky was registered linked to the new user just to make the post so I think that will lead you to the correct account.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just moved to PlusNet - some questions about speed
11-07-2012 5:20 PM
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Quote Adam (on his account)
Re: Just moved to PlusNet - some questions about speed
11-07-2012 5:20 PM
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Re: Just moved to PlusNet - some questions about speed
11-07-2012 5:30 PM
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Jojo
Re: Just moved to PlusNet - some questions about speed
12-07-2012 8:54 AM
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Apologies for confusion, I thought it better to log in to this community and ask the question using the account that's having the problem (leaky) rather than my own (gingerbloke)
I can see that the ticket has your response on it - many thanks.
Adam
Re: Just moved to PlusNet - some questions about speed
12-07-2012 9:03 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just moved to PlusNet - some questions about speed
12-07-2012 1:34 PM
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I've updated it again this morning. The sync speed is now back up to 4160 but the BT IP profile is still 500 but that should go up to 3500 before long.
Jojo
Re: Just moved to PlusNet - some questions about speed
13-07-2012 10:16 AM
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I checked his line just now and he's running a usable 3mb+ even over wireless.
He's delighted, thanks for your help with this.
Adam
Re: Just moved to PlusNet - some questions about speed
13-07-2012 3:17 PM
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