Just moved, questions..

[#1]

Hey my broadband has just been switched on at my new house today. I think my profile currently is 2mb
Now im wondering am i on a trial period here? will my profile go back up to how it was in my old property soon enouugh? (i only moved 2 houses down)
Can you bump that up to the same as my old one (like 7mb plus i tink it was) manually now?
since its just been turned on i cant expect it to be max yet i guess but ye jus wondering how long it takes, or if u can do ti bit quciker
thanks

[#2]

Hi KaotiK,
The order is not complete yet so the ip profile is not set at the moment, but as your sync is 8128 once it sets it should be 7150, just need to wait. There's nothing I can do to intervene that I'm afraid.
Jojo

[#3]

ah thats ok no probs. just wanted to know if my speed would be the same. thanks

[#4]

Should be, by the looks of things

[#5]

what about interleaving can you turn that off for me or do i have to make a ticket?

[#6]

Quote from: KaotiK

what about interleaving can you turn that off for me or do i have to make a ticket?

I guess you're a gamer? turning interleaving off would in theory lower ping times?

[#7]

Quote from: jh

Quote from: KaotiK what about interleaving can you turn that off for me or do i have to make a ticket? I guess you're a gamer? turning interleaving off would in theory lower ping times?

yep indeed

[#8]

Hi KaotiK,
Yes, the best thing to do would be to raise a ticket and let me know, then I'll pick it up. It's always best if we have a record of it that way.
Jojo

[#9]

ok i raised a ticket/question

[#10]

Quote

yep indeed

If you have a Windows based PC, Google the 'Leatrix latency fix' works wonders

[#11]

HI KaotiK,
I've placed an order to have the interleaving turned off, this takes about 24 hours. I've also updated your ticket with an explanation.
Jojo

[#12]

Thanks,  isit sorted yet? because my pings are still interleaved by the look of it.

Also another question.. i got them email from plusnet telling me about the increased charges etc.. :@
So basically soon im gonna have to change to plusnet extra, but will i only have to pay 11.49 for the first three months? cuz i went to the  package change section to check and its got 17.99£ there from the start? i mean does that only apply to brand new customers or something?? obviously after the 3 months are up id be paying that cuz of my area (whuich is a joke but anyway)
cuz il basically end up paying exactly what i am now eventually for less usage, and i ahve to change because 25£ would be way to much.
and also, changing, will that effect my connection atall? notice any changes? or does it just change without a hassle or noticing?
thanks

[#13]

anyone? also my net cut off today, the phone line light no the router dissapeared, when it cut off. im guessing thats to do with the snow but since then my net is running slow loading web pages etc, yet the speed is at 6.5mb :S
edit - oh ffs great, jus read, if u get d/ced ur buggered basically cuz of the stuff going on. :@ it was fine aswell til then

[#14]

HI KaotiK,
The lower prices are only an introductory offer I'm afraid so it would be the £17.99. Changing over to a new package won't affect your connection though. I've just ran a line check and interleaving is now definitely off.
Jojo