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Just moved from value fibre to extra fibre - Training period??

delem
Grafter
Posts: 32
Registered: 14-10-2011

Just moved from value fibre to extra fibre - Training period??

I’ve just upgraded from value fibre with the pro add on to extra fibre with pro add on.
Just moved over to the new offering on extra fibre and the transition was very smooth. Thanks PN.
Is there a new “10 day training period” for the line now that this change is in place? I am currently seeing speeds in the region of
Down 41Mbps / Up 13 Mbps using the BT Wholesale Broadband Performance Tester.
The download is a little better than before the change when I was getting 31 to 34 Mbps although the Upload has now improved to 13 Mbps
I did power cycle the modem and router after the completion of change was advised.
Tests were done on a wired connection using a Netgear WNR1000 router.
I did opt to take up the free Technicolor TG582n router but havent tried this yet.
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Just moved from value fibre to extra fibre - Training period??

Are those speeds wired or wireless? Try using an ethernet cable if you're currently wireless and see if the speed increases.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
delem
Grafter
Posts: 32
Registered: 14-10-2011

Re: Just moved from value fibre to extra fibre - Training period??

Hi Chris,
Yep the tests were on a wired connection.
Do I take it that there is no training period when changing from value fibre to extra fibre?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Just moved from value fibre to extra fibre - Training period??

There is no training period with the product change you have done.
I'd suggest trying the Technicolor TG582n router and see if there is any improvement, still using it with an ethernet cable.