Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working

[#1]

Hi

I am new Plus Net customer having recently moved from Sky.  One of the main uses for my broadband is the ability to work from home, it takes me 1 1/2 hours to commute to work.  I had absolutely no problems with Sky, but now I cannot get connected.  I can access the internet through my work laptop at home, but when I try to connect to my work network it won't recognise the URL and gives me an error message.  This is really frustrating and is making me doubt the move i have made.  From what i have seen on the message boards this is not an isolated incident.  Can you please advise how I can resolve?  I have already contacted my work IT department and there are no issues at their end.

Thanks

John

[#2]

Try links below; is your work access via a VPN link?
If you posted the error message PN staff may be able to assist.

[#3]

Thanks Gel.  Due to this issue I'm actually I the office so won't be able to try the links until I get home and the same with the error message.  I will add these details this evening.

I presume the work access is through a VPN, I use SafeNet token on my mobile to access it, but have absolutely no understanding of the magic that happens behind the scenes.

[#4]

How did you get on with this John?