Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working
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Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working
07-09-2017 11:06 AM
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Hi
I am new Plus Net customer having recently moved from Sky. One of the main uses for my broadband is the ability to work from home, it takes me 1 1/2 hours to commute to work. I had absolutely no problems with Sky, but now I cannot get connected. I can access the internet through my work laptop at home, but when I try to connect to my work network it won't recognise the URL and gives me an error message. This is really frustrating and is making me doubt the move i have made. From what i have seen on the message boards this is not an isolated incident. Can you please advise how I can resolve? I have already contacted my work IT department and there are no issues at their end.
Thanks
John
Re: Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working
07-09-2017 11:31 AM
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If you posted the error message PN staff may be able to assist.
Re: Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working
07-09-2017 11:36 AM
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Thanks Gel. Due to this issue I'm actually I the office so won't be able to try the links until I get home and the same with the error message. I will add these details this evening.
I presume the work access is through a VPN, I use SafeNet token on my mobile to access it, but have absolutely no understanding of the magic that happens behind the scenes.
Re: Just moved from Sky to Plus Net and now cannot work from home. Cannot connect to Remote Working
12-09-2017 2:49 PM
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