Just moved from Sky LLU, speed and lag currently terrible.
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Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:23 PM
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I have been connected to Plusnet for 48 hours now and am so far quite unimpressed.
Have I made the wrong move?
I am coming from a full LLU Sky connection that was fine but changed to Plusnet to save money (£15 pcm vs. £25).
For long periods it is Ok but then for long periods it is absolutely awful, just had several web pages timing out including this one where I lost this post and have now rewritten it!
Could this be line training?
Sync speed is fine, actually slightly better than I had with Sky (17669 kbps vs ~ 172xxx kbps).
Any ideas?
Thanks allot for any replies
Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:25 PM
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Also, are you connected wired/wireless?
Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:39 PM
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Doesn't seem to make any difference wired or wireless. I'm using a Billion 7800n, didn't pay the P&P for Plusnet's Thompson. Synced to the exchange at 443 / 17699 kbps. Ping looks really bad, ran the test twice:
BT Wholesale:
Download speedachieved during the test was - 13.61 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.61 Mbps
Upload speed achieved during the test was - 0.24Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:43 PM
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Can you post your router stats and do a pathping (Start > Run > cmd) to BBC.co.uk?
Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:52 PM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 8:54 PM
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1 home.gateway.home.gateway [192.168.1.254]
2 195.166.128.190
3 link7-central10.ptn-gw01.plus.net [84.93.248.140]
4 xe-1-2-0.ptw-cr01.plus.net [212.159.1.28]
5 kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * *
Computing statistics for 125 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 mathew-PC [192.168.1.2]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% home.gateway.home.gateway [192.168
.1.254]
1/ 100 = 1% |
2 --- 100/ 100 =100% 99/ 100 = 99% lo0-central10.ptn-ag01.plus.net [1
95.166.128.190]
0/ 100 = 0% |
3 705ms 1/ 100 = 1% 0/ 100 = 0% link7-central10.ptn-gw01.plus.net
[84.93.248.140]
1/ 100 = 1% |
4 701ms 2/ 100 = 2% 0/ 100 = 0% xe-1-2-0.ptw-cr01.plus.net [212.15
9.1.28]
98/ 100 = 98% |
5 --- 100/ 100 =100% 0/ 100 = 0% kingston-gw.thdo.bbc.co.uk [212.58
.239.6]
Trace complete.
ping bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=977ms TTL=120
Reply from 212.58.253.67: bytes=32 time=1020ms TTL=120
Reply from 212.58.253.67: bytes=32 time=1032ms TTL=120
Reply from 212.58.253.67: bytes=32 time=1056ms TTL=120
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 977ms, Maximum = 1056ms, Average = 1021ms
Router stats:
ADSL Status
Parameters
DSP Firmware Version A2pB025f.d22k
DMT Status No Defect
Operational Mode ADSL2+
Upstream 443
Downstream 17699
SNR Margin(Upstream) 32.0
SNR Margin(Downstream) 6.0
Line Attenuation(Upstream) 8.3
Line Attenuation(Downstream) 17.0
Bit disappointed at the moment as my Sky LLU connection didn't skip a beat in the 2 years I had it
When its working its fine but when it's not working fine it's not just for a few minutes its for upto say an hour or two.. then an hour or two ok.. Look at it now!:
ping bbc.co.uk
Pinging bbc.co.uk [212.58.251.195] with 32 bytes of data:
Reply from 212.58.251.195: bytes=32 time=27ms TTL=119
Reply from 212.58.251.195: bytes=32 time=28ms TTL=119
Reply from 212.58.251.195: bytes=32 time=28ms TTL=119
Reply from 212.58.251.195: bytes=32 time=27ms TTL=119
Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 28ms, Average = 27ms
Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 9:08 PM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 9:19 PM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
23-03-2013 9:31 PM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
25-03-2013 11:58 AM
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Welcome to our community forums,
I've checked over your connection and can't see any obvious issues that are causing the speed test results you posted.
Would it be possible if you could run through our faults checker at http://faults.plus.net and I'll get that looked over once you done it?
Chris
Re: Just moved from Sky LLU, speed and lag currently terrible.
26-03-2013 8:40 AM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
26-03-2013 9:11 AM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
26-03-2013 9:39 AM
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Could explain why it goes absolutely to pot when one person is uploading eg a photo to Facebook. I think I had around 1mbit up on sky.
Re: Just moved from Sky LLU, speed and lag currently terrible.
27-03-2013 8:50 AM
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Re: Just moved from Sky LLU, speed and lag currently terrible.
27-03-2013 11:39 AM
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- Re: Just moved from Sky LLU, speed and lag current...