Just migrated in, profile much lower than old ISP FTTC
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Just migrated in, profile much lower than old ISP FTTC
02-06-2014 5:45 PM
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Modem info today:
Max: Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer: 0, Upstream rate = 9486 Kbps, Downstream rate = 39998 Kbps
Whereas yesterday I was getting:
Max: Upstream rate = 9471 Kbps, Downstream rate = 55560 Kbps
Bearer: 0, Upstream rate = 9739 Kbps, Downstream rate = 53695 Kbps
I have raised a support question but it was suggested to post here as well.
James
Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 6:07 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 6:24 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 7:04 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 7:17 PM
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Quote from: RealAleMadrid ... incorrectly provisioned on a 40/10 service ...
"Incorrectly" depends on if the OP signed up for an unlimited fibre service or the essentials fibre service. The latter is 40GB usage and up to 38mbps - if this is what they signed up to then provisioning on the 40/10 service would be correct.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 8:09 PM
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Quote from: Oldjim Can you post the results of the BT speedtest Further diagnostics and are you on unlimited
Yes, 100% confirmed on Unlimited, just checked again in member centre - "Plusnet Unlimited Fibre".
I think the estimate went wrong, when I signed up on the website the site said "can't get estimate, do you want to continue" and so I clicked yes. It seems to have defaulted to a 38Mbps assumption, when the BT wholesale test site says, non impacted is 55 to 38 Mbps, and impacted is 47 to 25. For the last 18 months I've had ~ 48 Mbps on tbb speedtest, and a ~51 Mbps sync.
The bt speedtest basic says 35Mbps download, 8.5 Mbps upload. On trying to run the further diagnostic test, I get an error: "Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information."
So it looks like I need support. You can see the issue in the attachment from my app.
Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 8:14 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
02-06-2014 8:19 PM
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jim:quote
Re: Just migrated in, profile much lower than old ISP FTTC
03-06-2014 11:48 AM
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Re: Just migrated in, profile much lower than old ISP FTTC
03-06-2014 12:22 PM
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I can see that a modify has been placed on your line which is due to complete tomorrow as you appear to be on an 40/10 fibre service within the wholesale system.
You should see your speeds increase back to a comparable level as before with your previous provider so please let us know how you get on.
Apologies for the mix up
Re: Just migrated in, profile much lower than old ISP FTTC
03-06-2014 2:56 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
03-06-2014 2:59 PM
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Re: Just migrated in, profile much lower than old ISP FTTC
03-06-2014 7:25 PM
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