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Just joined from BE - ping spikes making gaming unplayable

Froug
Grafter
Posts: 109
Registered: 21-03-2013

Just joined from BE - ping spikes making gaming unplayable

Hello,
I'm seeing ping spikes that is making (any) gaming impossible during the evening. It's not isolated to gaming traffic either:
C:UsersSteven>ping -t www.bbc.co.uk
Pinging www.bbc.net.uk [212.58.246.93] with 32 bytes of data:
Reply from 212.58.246.93: bytes=32 time=69ms TTL=55
Reply from 212.58.246.93: bytes=32 time=68ms TTL=55
Reply from 212.58.246.93: bytes=32 time=69ms TTL=55
Reply from 212.58.246.93: bytes=32 time=60ms TTL=55
Reply from 212.58.246.93: bytes=32 time=86ms TTL=55
Reply from 212.58.246.93: bytes=32 time=69ms TTL=55
Reply from 212.58.246.93: bytes=32 time=74ms TTL=55
Reply from 212.58.246.93: bytes=32 time=60ms TTL=55
Reply from 212.58.246.93: bytes=32 time=96ms TTL=55
Reply from 212.58.246.93: bytes=32 time=73ms TTL=55
Reply from 212.58.246.93: bytes=32 time=66ms TTL=55
Reply from 212.58.246.93: bytes=32 time=82ms TTL=55
Reply from 212.58.246.93: bytes=32 time=96ms TTL=55
Reply from 212.58.246.93: bytes=32 time=70ms TTL=55
Reply from 212.58.246.93: bytes=32 time=58ms TTL=55
Reply from 212.58.246.93: bytes=32 time=92ms TTL=55
Reply from 212.58.246.93: bytes=32 time=112ms TTL=55
Reply from 212.58.246.93: bytes=32 time=74ms TTL=55
Reply from 212.58.246.93: bytes=32 time=67ms TTL=55
Reply from 212.58.246.93: bytes=32 time=101ms TTL=55
Reply from 212.58.246.93: bytes=32 time=87ms TTL=55
Reply from 212.58.246.93: bytes=32 time=71ms TTL=55
Reply from 212.58.246.93: bytes=32 time=59ms TTL=55
Reply from 212.58.246.93: bytes=32 time=302ms TTL=55
Reply from 212.58.246.93: bytes=32 time=444ms TTL=55
Reply from 212.58.246.93: bytes=32 time=274ms TTL=55
Reply from 212.58.246.93: bytes=32 time=113ms TTL=55
Reply from 212.58.246.93: bytes=32 time=102ms TTL=55
Reply from 212.58.246.93: bytes=32 time=228ms TTL=55
Reply from 212.58.246.93: bytes=32 time=284ms TTL=55
Reply from 212.58.246.93: bytes=32 time=291ms TTL=55

Reply from 212.58.246.93: bytes=32 time=119ms TTL=55
Reply from 212.58.246.93: bytes=32 time=69ms TTL=55
Reply from 212.58.246.93: bytes=32 time=84ms TTL=55
Ping statistics for 212.58.246.93:
Packets: Sent = 34, Received = 34, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 58ms, Maximum = 444ms, Average = 119ms
This was earlier this evening. It's now pretty much rock-steady at around 55ms. My guess is it's congestion. Did not have any problems with my BE connection, so regretting the move to PlusNet atm.
160 REPLIES
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

....details of my DSL connection below. I notice:
1. That I only have half the upstream speed I had with BE. Is that normal?
2. The FEC errors are high, but a quick Google implies that's probably not a problem.
I've raised a ticket with support, although I've not made much progress yet. My guess is still congestion.
DSL connection details:
Link Information

Uptime: 0 days, 0:39:45
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6.304
Data Transferred (Sent/Received) [MB/MB]: 6,37 / 33,36
Output Power (Up/Down) [dBm]: 12,1 / 19,9
Line Attenuation (Up/Down) [dB]: 21,0 / 32,5
SN Margin (Up/Down) [dB]: 25,0 / 5,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 618 / -
FEC Errors (Up/Down): 4 / 6.615.623
CRC Errors (Up/Down): 4 / 1.645
HEC Errors (Up/Down): - / 1.645 / 1.498
Community Gaffer
Community Gaffer
Posts: 17,642
Thanks: 635
Fixes: 160
Registered: 05-04-2007

Re: Just joined from BE - ping spikes making gaming unplayable

We've got more than enough bandwidth on our network, so there shouldn't be any congestion there. I'll get someone to look at your fault ticket later.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Just joined from BE - ping spikes making gaming unplayable

Hi Froug,
I've just taken a look at your line and there are definitely a few issues that we need to get looked at for you.
Can you please raise a fault at http://faults.plus.net and we'll get that investigated further for you.
Chris Pettitt
Cloud Environments Engineer
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Will do - thanks Chris.
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Just joined from BE - ping spikes making gaming unplayable

As your up sync is 448, it is probably capped - one of the Chris's may fix that before/after clearing the fault.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Should it be higher? I'd really like my 1Mbit back. In the meantime, dropping my old NetGear DG834G has made the ping spikes vanish. Router is poo perhaps Grin ?
dick:quote
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Just joined from BE - ping spikes making gaming unplayable

Quote
** ADSL2+ circuits are provisioned at 448Kb/s by default. Speeds can be uncapped on request using the Help Assistant.

If your exchange is 21CN, you can request the uncap at no extra cost - you can check your exchange status here http://www.samknows.com/broadband/exchange_search
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Quote
/line Attenuation (Up/Down) [dB]:   21,0 / 32,5
DSL Type:   ITU-T G.992.1

With that attenuation you should be on G.992.5 (adsl2+)
Maybe you have been provisioned on 21cn Adsl instead of Adsl2+ ?
Might be worth asking for fastpath as well if your gaming Smiley
Cheers
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Quote from: AndyH

If your exchange is 21CN, you can request the uncap at no extra cost - you can check your exchange status here http://www.samknows.com/broadband/exchange_search

Sam says......:
21CN WBC status: Not available
Does that mean I'm out of luck?
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Quote from: leader
Quote
/line Attenuation (Up/Down) [dB]:   21,0 / 32,5
DSL Type:   ITU-T G.992.1

With that attenuation you should be on G.992.5 (adsl2+)
Maybe you have been provisioned on 21cn Adsl instead of Adsl2+ ?
Might be worth asking for fastpath as well if your gaming Smiley
Cheers

Lots of helpful information here - thanks all.
leader
Grafter
Posts: 261
Registered: 02-02-2013

Re: Just joined from BE - ping spikes making gaming unplayable

If there is no 21cn then that will explain a few things  Sad
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Just joined from BE - ping spikes making gaming unplayable

I thought ADSL2+ is only for exchanges that are 21CN?
It looks like you're out of luck until the exchange is upgraded - I believe you can get your upload speed increase, but I think it's an extra £7.83 a month.
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

Bah - spoke too soon.....still seeing high intermittent latency, although it was worse with the PlusNet router yesterday  Cry ......
Froug
Grafter
Posts: 109
Registered: 21-03-2013

Re: Just joined from BE - ping spikes making gaming unplayable

.....and some again this morning (around 9:30am), which I doubt is a peak time, so probably not load related.