Just had fibre activated this morning - a quick question
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Just had fibre activated this morning - a quick question
15-08-2014 10:35 AM
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I just had fibre activated this morning.
According to: https://portal.plus.net/my.html?action=data_transfer_speed
Phone exchange:
PINNER
Estimated line speed:
40Mb - Checked on 2014-08-15 11:24:42
Current line speed:
19.4 Mb
Using Speedtest.net, the ping is 6MS and download is 18.37Mbps.
Upload is 17.77Mbps.
When signing up, it mentioned a 40MB download and 20Mb upload.
The upload speed seems to match up.
However, the download speed seems half what it should be?
The engineer said it would increase over time - but is there anything I need to do on my end or any settings that need to be tweaked?
Many thanks.
Re: Just had fibre activated this morning - a quick question
15-08-2014 10:52 AM
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Re: Just had fibre activated this morning - a quick question
15-08-2014 11:00 AM
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If that IS the case then either one of the CRT team will pick it up later today or if not give the CSC a call.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Just had fibre activated this morning - a quick question
15-08-2014 11:03 AM
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My previous connection was approx 16Mb download.
Re: Just had fibre activated this morning - a quick question
15-08-2014 11:08 AM
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Do a Copy and Paste of the results and post here (no need to grab an image). Let's hope it works ok as it's been playing up lately.
You can check your Current Line speed (Login required).
Re: Just had fibre activated this morning - a quick question
15-08-2014 11:28 AM
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I've tweaked your speed profile, can you reboot your router and see if that makes a difference at all?
Re: Just had fibre activated this morning - a quick question
15-08-2014 2:03 PM
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Download speed it 37Mb and Ping is 1ms 🙂
Fantastic!
Thanks everyone for your help!
Re: Just had fibre activated this morning - a quick question
15-08-2014 2:36 PM
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What gateway are u on? click here to find out: http://usertools.plus.net/@gateway
Re: Just had fibre activated this morning - a quick question
15-08-2014 3:05 PM
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You are currently connected to gateway pcl-ag04.
This is located in City Lifeline House.
Re: Just had fibre activated this morning - a quick question
15-08-2014 3:10 PM
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Re: Just had fibre activated this morning - a quick question
15-08-2014 3:16 PM
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pcl-ag04 hasn't always been the best one for me. How good your ping is depends on where you are and the routing over BT's backbone to the London data centres. goldenfibre has no doubt been hopping around the gateways trying to get on pcl-ag04
Re: Just had fibre activated this morning - a quick question
15-08-2014 3:19 PM
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Re: Just had fibre activated this morning - a quick question
15-08-2014 3:20 PM
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Re: Just had fibre activated this morning - a quick question
15-08-2014 3:23 PM
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Re: Just had fibre activated this morning - a quick question
15-08-2014 3:38 PM
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It should be 5ms or above, so you cannot really trust a one off ping test from any of the on-line testers.
With any of these tools, it is really the trends you should be watching and not the latest test result in isolation.
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