Just connected to fibre and speeds are far lower than speeds quoted on order!!
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Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 2:44 PM
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When I ordered this fibre unlimited online I was quoted as 47MB down and19MB up. Then I had an email a few days later saying thank you for the order and your speeds will be 45MB down and 5MB up. A big difference in upload speed from the original quote.
Anyway, had it installed yesterday and was told by the engineer my line was doing 38MB down and 6MB up. That's a lot lower than I was quoted.
I called today and spoke to somebody in support and was told the following.. "You would have been quoted 47/19 originally and then plusnet now know that more people are being signed up so the speed will have dropped" I asked that if that's true, the more people that get signed up to fibre, the slower my line will be over time then surely, giving the same logic. I was told no it doesn't work like that.
Can somebody please advise if im getting fobbed off as nearly 10MB difference in download speed and 13MB in upload speed is a hell of a lot to just "lose"
Matt
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 2:51 PM
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Postcode:Phone exchange:ALSAGER
Estimated line speed:46Mb (Accurate to within +/- 1Mbit)
- Checked on 2013-02-01 20:11:34
Current line speed:78 Mb
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 2:53 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 4:14 PM
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I'm really sorry to hear that you're receiving lower speeds than your estimate that was originally given. I can completely understand that you signed up with the intention of getting the estimates that were shown. The estimates shown on our systems are 33Mb // 6Mb.
The estimates may not have taken into consideration any aluminum cable that may be present in between your property and your cabinet. I appreciate that you feel you've lost out with the speeds you do have, however, the estimates that are now showing aren't too far off what you are now getting.
If you would like your line looking into further, I would suggest raising a fault with us at http://faults.plus.net but we do work by the current estimate given by our suppliers.
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 5:34 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
19-02-2013 5:40 PM
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Do you think ive been robbed of the extra speed by a shoddy install?
Matt
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 12:32 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 2:38 PM
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Will do. The dsl light went out on the router today. Had to reset the router twice for it to come back on. I do think the reason its showing on bt wholesale as 33 now is because it has been updated to my speed. Im no further away from the cabinet as my next door neighbours and its showing 47 for them.
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 6:35 PM
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Matt
Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:14 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:16 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:18 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:21 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:24 PM
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Re: Just connected to fibre and speeds are far lower than speeds quoted on order!!
20-02-2013 8:27 PM
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