Just activated, half the upload speed as previous supplier...
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Just activated, half the upload speed as previous supplier...
05-02-2013 12:04 PM
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But i was wondering if it was normal to see such a drop in upload speed when switching.
I was getting over 1000Kbps upload with BT but this has dropped to 443 since the transfer....
Current stats:
Downstream: 3.273 Mbps
Upstream: 443.9 Kbps
Noise margin (Down/Up): 6.9 dB / 23.2 dB
Line attenuation (Down/Up): 44.3 dB / 26.9 dB
Output power (Down/Up): 18.9 dBm / 12.5 dBm
Also wondering if the download speeds are normal.
Thanks
S
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 12:06 PM
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Something is badly wrong as you should be getting way higher speeds than that
Is the download speed about the same as you had with BT
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 12:12 PM
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Going off several speed checks I'm getting about 1/3 the upload speed.
The download speed is pretty much consistent with what i was getting with BT 😞
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 12:52 PM
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So if possible can you try the router in the test socket and report the stats - this explains http://community.plus.net/forum/index.php/topic,96155.0.html
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 1:07 PM
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Downstream: 3.367 Mbps
Upstream: 443.9 Kbps
Noise margin (Down/Up): 6.1 dB / 23.1 dB
Line attenuation (Down/Up): 44.0 dB / 26.8 dB
Output power (Down/Up): 19.1 dBm / 12.7 dBm
Current line speed: 21 Mb
And from BT test (see attached).
Thanks for the help Btw..
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 1:11 PM
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However raising a speed fault will trigger the Plusnet diagnostics and they just may spot something
When you used the test socket were there any wires attached to the lower plate you removed (I assume that there are other telephone sockets in the property)
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 1:21 PM
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Your upload speed is capped at a wholesale level. I've just placed an order to have it uncapped. It will complete at some point tomorrow...
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 1:26 PM
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There were 3 wires attached which I'm assuming is the connection to my living room.. I'm just keeping it plugged into the test socket for the time being.
Thank you also bob, thats much appreciated!
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 2:53 PM
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I apear to have a similar issue to this customer http://community.plus.net/forum/index.php/topic,102244.0.html same exchange and everything. But i can't quite decipher what they did (bar changing their router) to improve things....
Re: Just activated, half the upload speed as previous supplier...
05-02-2013 3:01 PM
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If you were on 20CN then the upstream speed would be fixed at 448kbps and the IP profile would probably be 2500kbps
A totally different problem
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