Just Joined - No Internet but Solid Green Lights
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Just Joined - No Internet but Solid Green Lights
19-08-2014 6:04 PM
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Re: Just Joined - No Internet but Solid Green Lights
19-08-2014 6:59 PM
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Re: Just Joined - No Internet but Solid Green Lights
19-08-2014 8:18 PM
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Thank you
dick:quote
Re: Just Joined - No Internet but Solid Green Lights
19-08-2014 8:30 PM
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Re: Just Joined - No Internet but Solid Green Lights
19-08-2014 8:31 PM
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Check here (login required).
(Edit: Anotherone beat me to it... )
Useful also would be the results of a BT speed test - click yes at the bottom of the red text and once the initial test completes click on Further Diagnostics and fill in your telephone number, then click Begin Test.
It may cr@p out at this point, but if it doesn't you'll get a graphical representation of the speed test result, along with the BT IP profile, which should closely be followed by the Plusnet one mentioned above.
Make sure you do any speed tests via ethernet cable to avoid potential wireless issues.
Were you on ADSL with Plusnet before, or are you a new user?
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 9:35 AM
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Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 9:38 AM
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Quote from: zarnywoop I'm new to plusnet today. Apparently there's been an issue with new users today not authenticating. Switched my router of for a while and then back on and its now working great. Speed is great, I'm on the 40mb package, much better than sky where I switched from.
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 9:41 AM
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Do a Copy and Paste of the results and post here (no need to grab an image).
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 9:48 AM
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Andy, have Plusnet actually acknowledged there's a problem for new users? I can't say I'm impressed with my new contract so far.
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 9:59 AM
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Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 5:18 PM
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Quote from: Anotherone What was the estimated speed you were given? Can you check your Current Line speed (Login required) I suspect that may be your old ADSL setting which hasn't yet updated.
Hi, from your Link
Phone exchange:
UPTON PARK
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-07 22:35:38
Current line speed:
40 Mb
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 5:56 PM
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Quote from: Anotherone Did you run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test.
Do a Copy and Paste of the results and post here (no need to grab an image).
Please see below , does not look good atm
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 7:15 PM
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Try the following procedure -
Log in to the router and disconnect your PPP Internet session first, wait a minute or so then turn it off. Wait a minute or so and then power down the modem. I would leave it off for at least an hour, but it's too near disk, so only 15 minutes. When you power up the modem, wait for it to sync up first and all the lights settle before turning on the router. Then log in to the router and click Connect to re-establish an Internet PPP session, It's always best to turn on in daylight hours, even if you follow that and turn off after dark, that's because interference levels are usually lower in the day.
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 7:19 PM
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The PPP drop is a good idea as that should set the correct sync rate to the BRAS - but I have a feeling it's broken and isn't updating as it should.
@ namster - What ADSL speeds were you getting? I'm guessing 14.39Mbps!
Re: Just Joined - No Internet but Solid Green Lights
20-08-2014 7:29 PM
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dick:quote
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