I'm currently paying £19.99 a month for 72+mbps fibre optic. Have been promised speeds of 20+mbps which I'm happy with, but for the last month my speed has been crawling at 3 to 3.5mbps. Phoned you up, took about 45 minutes to get through and was told a fault will be raised. Last week I was told a BT engineer needed to come around to give a timeslot for him to visit. As Tuesday's are my only weekday off I gave 5th August (yesterday) 1pm to 6pm afternoon slot which I received both text and email confirmation for a couple days later.
So I waited in all day, wasting my entire afternoon for a BT engineer that never showed up. I didn't even receive a phone call about any possible delays or anything. He finally arrived at 8.20am this morning whilst I was in the shower getting ready to go to work. I didn't hear his phonecall or anything and only found out he'd appeared when I was leaving and saw his 'missed you' card pushed through the letterbox. Unhappy is an understatement!
Now it's going to be another fortnight before I'm off again on a weekday!
