Junction box on top of pole - should it look like this

[#1]

if it shouldn't how do I get it fixed

[#2]

It should be closed at least.
I assume that it isn't causing noisy lines? If so then they are probably not interested in repairing it.

[#3]

The black box on the left hand side is covered Ok.
Bit at the back looks like a mounting frame to fit the curve of the pole...

[#4]

Here's mine to compare it to.

[#5]

Hi all,
It would be harder for us to broach with Openreach if unless there is any noticeable issues such as noise on the line. However we should still be able to raise a damage report with them.
Adam

[#6]

I have just replaced the filter and if it doesn't solve the problem I will be raising a fault

[#7]

BT external network problems can reported direct to Openreach

[#8]

New picture - taken at full zoom with my main camera
It looks OK but the spiders web is nice