Joined Plus net today and its nightmare
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- Joined Plus net today and its nightmare
Re: Joined Plus net today and its nightmare
17-11-2014 12:19 AM
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Re: Joined Plus net today and its nightmare
17-11-2014 1:19 AM
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Re: Joined Plus net today and its nightmare
17-11-2014 6:59 AM
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Re: Joined Plus net today and its nightmare
17-11-2014 9:44 AM
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UPDATE: My download speed fine is fine now just upload speed is caped to 448kbps is it possible if they can uncap it..
Re: Joined Plus net today and its nightmare
17-11-2014 9:48 AM
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Re: Joined Plus net today and its nightmare
17-11-2014 9:54 AM
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Re: Joined Plus net today and its nightmare
17-11-2014 11:06 AM
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So Chris was right fortunately.
Quote from: harisqays My download speed fine is fine now just upload speed is caped to 448kbps
As noted, 448 is what you will get on any BT-based supplier on your exchange and BT charge them all a LOT to increase it.
Re: Joined Plus net today and its nightmare
17-11-2014 5:06 PM
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Re: Joined Plus net today and its nightmare
17-11-2014 5:08 PM
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Re: Joined Plus net today and its nightmare
17-11-2014 5:16 PM
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- What speed the service is provisioned on
- Why it was placed on that (if fixed 1Mb)
- What are the upload options
Is there anything I've missed (sorry, 6 pages of posts can get tricky to pull out the key points!).
Re: Joined Plus net today and its nightmare
17-11-2014 5:24 PM
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Unfortunately it seems that your account was incorrectly provided on a fixed 1Mb service, which has already been noted in this thread. This was due to the availability results at the time showing a 1Mb service available from the notes I can see.
Your service went active on Friday, unfortunately as orders will only complete on weekdays the modify to improve your download speed didn't complete until today.
As has already been mentioned, your exchange is 20CN only. This means that to allow faster upload speeds (up to 832k) would be at a cost of £7.83 per month.
I'm very sorry for the initial error with the order, but we've correct this as fast as we possibly could.
Re: Joined Plus net today and its nightmare
17-11-2014 5:36 PM
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And hopefully an explanation of the "by midnight" message?
Quote from: Chris I've had a quick read over the thread and from what I can see I need to find out:
(and why the agent spoken to on Friday promised a change inside 24 hours as opposed to your more accurate prediction)
Quote from: harisqays The activation will complete by midnight on 18/11/2014'
This is ridiculous i have been told over the phone on 14/11/14 about 11.30pm that they ordered new line provision and it will take about 24 hours and when i asked so it should be active 15/11/14 at the same time 11.30pm and he said yes.
Re: Joined Plus net today and its nightmare
17-11-2014 5:38 PM
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Re: Joined Plus net today and its nightmare
17-11-2014 5:40 PM
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Re: Joined Plus net today and its nightmare
17-11-2014 5:41 PM
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Quote from: HPsauce (and why the agent spoken to on Friday promised a change inside 24 hours as opposed to your more accurate prediction)
Because the agent got it wrong. Mistakes do happen sometimes, I'll make sure we pass feedback on about this.
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