Joined Plus net today and its nightmare
The fact that the check by phone number only shows the 1MB fixed product whereas the postcode check shows 20CN ADSL Max only points to an error in a BT OpenReach or BT Wholesale database. Because only the 1MB is shown as available that's what has been ordered by the Plusnet system as apparently only that was available. Getting this sorted is going to need someone from Plusnet talking to BTw to correct the information about your line and I'm not sure if the people who can do that will be around before Monday - in any case the people they need to contact at BTw may not be available till then either. It's likely to take a few days but this can be sorted.
What you will not get is ADSL2+ because your exchange has not been upgraded to 21CN - see https://www.samknows.com/broadband/exchange/SLAC.
This means you will only get ADSL1 and your upload speed will be 448kbps unless you pay an extra £7.83 per month for Max Premium which will increase it to 832Mbps.
What you will not get is ADSL2+ because your exchange has not been upgraded to 21CN - see https://www.samknows.com/broadband/exchange/SLAC.
This means you will only get ADSL1 and your upload speed will be 448kbps unless you pay an extra £7.83 per month for Max Premium which will increase it to 832Mbps.
Surely you know TT have their own equipment in the exchange whereas PN use whatever BT have in there?
Sadly you seem to be on an exchange where BT are "behind the curve".
Sadly you seem to be on an exchange where BT are "behind the curve".
That's because TalkTalk have installed their own equipment in the exchange as shown under LLU presence in the SamKnows link I gave.
You are now connected to BT Wholesale equipment in the exchange which is ADSL Max only - ADSL Max is ADSL1 with a maximum download speed of 8128kbps.
When BT upgrade an exchange to support ADSL2 or ADSL2+ it is shown against 21CN WBC status in the BT Wholesale information section.
You are now connected to BT Wholesale equipment in the exchange which is ADSL Max only - ADSL Max is ADSL1 with a maximum download speed of 8128kbps.
When BT upgrade an exchange to support ADSL2 or ADSL2+ it is shown against 21CN WBC status in the BT Wholesale information section.
Maybe, and you'll need to examine the options in more detail, a move from TT to PN was not ideal for you given what you now know?
You may have a cancellation option depending on when/how you signed up to PN and for what services. On the other hand you may have had good reason to leave TT.
There are other suppliers on your exchange that don't use BT equipment.
You may have a cancellation option depending on when/how you signed up to PN and for what services. On the other hand you may have had good reason to leave TT.
There are other suppliers on your exchange that don't use BT equipment.
The SNR reset recommended by Anotherone is definitely worth a shot, however I'm not that optimistic that it will do the trick because of the availability check by phone number only showing 1Mb. We don't know if the earlier case you linked also had that peculiarity.
Quote from: HPsauce Maybe, and you'll need to examine the options in more detail, a move from TT to PN was not ideal for you given what you now know?
You may have a cancellation option depending on when/how you signed up to PN and for what services. On the other hand you may have had good reason to leave TT.
There are other suppliers on your exchange that don't use BT equipment.
Only reason i left talk talk price hike been with them 3years + no issues
I don't think a SNR reset will achieve anything, the line has been incorrectly provisioned on the old fixed 1Mbps service, note the low upload speed of 288Kbps. This is what I had over 9 years ago when I first got ADSL. Why the checker is only showing this is strange. Need help from PlusNet on this one. 
Being realistic it's the weekend and the chances of anyone understanding, let alone knowing how to or being able to fix your problem are pretty low.
I'd post a summary of the issue in the "Your Feedback" section as that gets visibility and action (next week?). Basically say what you had before, what you were promised and what you have now followed by a polite but firm "fix it quickly or I'll have the right to cancel".
Sky have there own kit (LLU) and took over Be/O2 who DEFINITELY have ADSL2+ kit in your exchange.
I'd post a summary of the issue in the "Your Feedback" section as that gets visibility and action (next week?). Basically say what you had before, what you were promised and what you have now followed by a polite but firm "fix it quickly or I'll have the right to cancel".
Sky have there own kit (LLU) and took over Be/O2 who DEFINITELY have ADSL2+ kit in your exchange.