Joined Plus net today and its nightmare
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- Joined Plus net today and its nightmare
Joined Plus net today and its nightmare
14-11-2014 6:40 PM
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I had chat with one of plus net customer support representative, first he kept saying that my line will fluctuate for 10 days then it will get stable, when i told him that my line does not fluctuate as i always get fixed broadband speed since line activated, finally he ran some tests and accepted that he also getting 1mb on his side. This also confirmed by checked bt availability check which showed my line rate fixed at 1mb.
Please fix this problem AS SOON AS POSSIBLE i was getting 7+MBDown and 1MBUP with previous provider and i was on ADSL2+.
This is nightmare sudden drop from 7mb to 1mb totally not acceptable.
Please fix the problem otherwise i have no choice leaving plus net.
Re: Joined Plus net today and its nightmare
14-11-2014 8:57 PM
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What was the actual quoted speed you got from Plusnet that they said you should get?
Also can you check your Current Line speed (Login required) - can you post all the information there (except your phone number).
Re: Joined Plus net today and its nightmare
14-11-2014 9:12 PM
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jim:quote
Re: Joined Plus net today and its nightmare
14-11-2014 9:15 PM
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High-speed Broadband
Postcode:
Phone exchange:
ATTERCLIFFE
Estimated line speed:
4.0Mb (This may vary between 3Mb and 7Mb) - Checked on 2014-10-30 20:32:36
Current line speed:
7.15 Mb
Re: Joined Plus net today and its nightmare
14-11-2014 9:20 PM
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Re: Joined Plus net today and its nightmare
14-11-2014 9:35 PM
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Quote from: Anotherone I assume you have the TG582n modem/router - can you post the TG582n Full DSL stats - just do a copy and paste into a post.
I hv dgn2000, its confirmed they capped my line to 1mb. check attached screen short in first post
Re: Joined Plus net today and its nightmare
14-11-2014 9:39 PM
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It was your DSL stats I wanted to see, I saw the screenshot.
Re: Joined Plus net today and its nightmare
14-11-2014 9:42 PM
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jim:quote
Re: Joined Plus net today and its nightmare
14-11-2014 9:44 PM
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Channel: Fast
Trellis: ON
Line Status: No Defect
Training Status: Showtime
Down Up
SNR (dB): 28.2 22.0
Attn(dB): 56.0 26.5
Pwr(dBm): 18.4 11.8
Max(Kbps): 7232 992
Rate (Kbps): 1152 288
Re: Joined Plus net today and its nightmare
14-11-2014 9:48 PM
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Can you post the results from this version of the checker please: http://www.dslchecker.bt.com/adsl/ADSLChecker.AddressOutput
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Joined Plus net today and its nightmare
14-11-2014 9:55 PM
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Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
ADSL Max Up to 4 -- 3 to 7 Available
Fixed Rate 2 -- -- Available
For all ADSL and WBC Fibre to the Cabinet (FTTC) services, the stable line rate will be determined during the first 10 days of service usage.
Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 31-Mar-2014.
Note: Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Thank you for your interest.
Re: Joined Plus net today and its nightmare
14-11-2014 9:56 PM
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Connection Speed 1152 kbps 288 kbps
Line Attenuation 56.0 db 26.5 db
Noise Margin 27.4 db 22.0 db
Re: Joined Plus net today and its nightmare
14-11-2014 10:04 PM
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When you phoned up did they say anything about a modify order?
Have a look for any Open or Closed questions/tickets (including closed ones) see what reference there is to your call and any subsequent action.
Re: Joined Plus net today and its nightmare
14-11-2014 10:10 PM
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I have reported a fault and waiting for their answer.
dick:quote
Re: Joined Plus net today and its nightmare
14-11-2014 10:18 PM
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