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John Lewis broadband shows instead of plusnet...help!

Ludo
Newbie
Posts: 2
Thanks: 1
Registered: 11-03-2018

John Lewis broadband shows instead of plusnet...help!

Hi, my builder ripped of telephone line accidentaly, when i reconnected and tested phone all was ok however when im trying to sign in to broadband John Lewis sign in shows! Whats wrong hereHuh Please help...
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: John Lewis broadband shows instead of plusnet...help!

Are you able to log into your router and check the broadband username it's configured to connect to?
I suspect it will be set to either tr069@plusdsl.net or setup@john-lewis.com.
If that's the case, you need to disconnect and re-enter your Plusnet broadband username and password which is in the following format:
<your_plusnet_username>@plusdsl.net
<your_plusnet_password>

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Ludo
Newbie
Posts: 2
Thanks: 1
Registered: 11-03-2018

Re: John Lewis broadband shows instead of plusnet...help!

Thank you very much Bob! We got there in the end...bigest problem was to find username as always been misspeled.
Community Gaffer
Community Gaffer
Posts: 13,294
Thanks: 1,070
Fixes: 86
Registered: 04-04-2007

Re: John Lewis broadband shows instead of plusnet...help!

Glad to hear you're back online 🙂

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵