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Job Cancelled due to "Head End Issue" ???
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Re: Job Cancelled due to "Head End Issue" ???
10-03-2014 5:18 PM
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Glad to see you're connected flyhighajw!
Message 16 of 21
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Re: Job Cancelled due to "Head End Issue" ???
11-03-2014 1:23 PM
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The fibre connection seems to be working fine this AM.
There is just the matter of the missed appointment by Openreach from last Wednesday. Plusnet / Openreach would be quick enough to charge £50 if I did not open the door to the engineer or I was not at home during the appointed times. Now - to be fair - this has to work both ways for when the engineer does not turn up during the allotted five hours.
Is it easier to arrange a credit of £50 on my account or to give me "Plusnet Anytime" on the telephone? Either I would see as resolving the issue honourably.
There is just the matter of the missed appointment by Openreach from last Wednesday. Plusnet / Openreach would be quick enough to charge £50 if I did not open the door to the engineer or I was not at home during the appointed times. Now - to be fair - this has to work both ways for when the engineer does not turn up during the allotted five hours.
Is it easier to arrange a credit of £50 on my account or to give me "Plusnet Anytime" on the telephone? Either I would see as resolving the issue honourably.
Message 17 of 21
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Re: Job Cancelled due to "Head End Issue" ???
14-03-2014 9:20 AM
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Hi flyhighajw,
Sorry for the delay in responding to you.
Unfortunately we wouldn't be able to credit you £50 for the missed appointment nor would we be able to add "Talk Anytime" on your account without billing you for it. I understand where you're coming from, however, it's not something we would offer.
I've created Ticket: 82819787 on your account. Please reply to this ticket at your earliest convenience.
Sorry for the delay in responding to you.
Unfortunately we wouldn't be able to credit you £50 for the missed appointment nor would we be able to add "Talk Anytime" on your account without billing you for it. I understand where you're coming from, however, it's not something we would offer.
I've created Ticket: 82819787 on your account. Please reply to this ticket at your earliest convenience.
Message 18 of 21
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Re: Job Cancelled due to "Head End Issue" ???
14-03-2014 10:55 AM
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Dear All
Linn has come up with another proposal in ticket 82819787 - which I feel is an good resolution to the problem. I have accepted it and once it is in place, I should feel "well looked after by PlusNet" when things did go wrong.
Linn has come up with another proposal in ticket 82819787 - which I feel is an good resolution to the problem. I have accepted it and once it is in place, I should feel "well looked after by PlusNet" when things did go wrong.
Message 19 of 21
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Re: Job Cancelled due to "Head End Issue" ???
14-03-2014 11:23 AM
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Good news and glad it all worked out for you
Message 20 of 21
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Re: Job Cancelled due to "Head End Issue" ???
14-03-2014 4:50 PM
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Glad I could help, flyhighajw
Message 21 of 21
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- Job Cancelled due to "Head End Issue" ???