Job Cancelled due to "Head End Issue" ???
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- Re: Job Cancelled due to "Head End Issue" ???
Job Cancelled due to "Head End Issue" ???
06-03-2014 9:53 AM
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My Fibre install did not happen yesterday during the slot of 8am - 1pm.
When I called up between 1-2pm to chase the Openreach engineer - expecting to be told he was just delayed and he would be with me shortly - I was told that the job was cancelled! The reason given was one that the staff say they had never seen before "Head End Issue". It would have been a lot better if I had been informed when this problem was discovered - an opportunity to be proactive missed.
Now has anyone had this problem before and how big a spanner is it being thrown into the works?
I need this to be sorted by next Tuesday as Wednesday is the day Virginmedia stop supplying me.
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 10:22 AM
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Chances are it's a fault which has just occurred or something which wouldn't show on Plusnets system but if they fault had shown when the appointment had be placed then Openreach probably wouldn't have accepted it
What exchange are you on?
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 11:10 AM
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I'm having a look into this for you now. I'm really sorry for any inconvenience caused. I'll pop a further update on Ticket: 82299746 for you.
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 11:42 AM
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The order was cancelled by our suppliers as the order did not progress correctly in their systems. I've passed this onto my colleague who will contact you later this afternoon to discuss your availability for an engineer to come and complete the installation.
Hopefully we can get this resolved for you soon!
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 12:36 PM
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Linn K - Seen your update on the ticket 82299746 - I will try and remain available this PM [Certainly contactable pre13:30 and after 17:15]. Friday PM and Monday would be great times for the Engineer to drop by (unless they do weekends too?).
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 2:43 PM
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I'll take another look at your order and hopefully we'll be able to arrange a new appointment and be able to confirm this with you later today.
Are you available all day Monday for an AM or PM appointment? I'll certainly push for tomorrow afternoon but I can't guarantee it's available. Unfortunately our installation engineers do not work on weekends.
I'll keep you posted.
Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 2:47 PM
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Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 4:05 PM
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Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 4:11 PM
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Re: Job Cancelled due to "Head End Issue" ???
06-03-2014 11:07 PM
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This isn't going to stop the engineer visit on the 10th PM?
Although potentially it looks like I could have all the equipment here, could I be told not to use it until Wednesday possibly? I could work with this as Virgin are not due to cut their internet connection to me until Wednesday some point.
Re: Job Cancelled due to "Head End Issue" ???
07-03-2014 10:34 AM
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This is an automated message that our system sends out to allow 24 hours for the account to be activated following order completion, however, with Fibre we normally see the order complete on the same day. I'll be monitoring this for you on my side to ensure this goes through for you as well as the relevant team who are monitoring this on Ticket: 82299746.
Re: Job Cancelled due to "Head End Issue" ???
07-03-2014 12:43 PM
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Re: Job Cancelled due to "Head End Issue" ???
10-03-2014 2:42 PM
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The fibre engineer has been and gone. He was wonderfully constructive and has done the job as needed, with the minimum of fuss and zero collateral damage. Please pass this back through Openreach.
He stated that fibre is running ok as far as he is concerned.
When can I plug my network cable into the Plusnet modem?
Re: Job Cancelled due to "Head End Issue" ???
10-03-2014 3:56 PM
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Re: Job Cancelled due to "Head End Issue" ???
10-03-2014 5:09 PM
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- Re: Job Cancelled due to "Head End Issue" ???