JoJo Help!
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JoJo Help!
31-05-2012 5:39 PM
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According to this page I have ADSL2 support and up to 17mb speeds
https://www.btwholesale.com/includes/adsl/main.html
So I put in a new ADSL2 router but you know what happens, it detects a new Mac address and turn my speed down.
Previously you performed some magic at Plusnet towers and got my profile whacked up.
Any chance you could do some of that magic again for me please?
Many thank!!
Re: JoJo Help!
31-05-2012 5:49 PM
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Why don't you post the full router stats to give us an idea what is happening
Re: JoJo Help!
31-05-2012 11:59 PM
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I was not on a speed reduction I had a basic ADSL router and I put a new ADSL 2 router in to support the new service that has been enabled at my exchange.
What JoJo told me last time was that if there is any change it always switches down and that is what it did.
Last time it was just a wireless router, this time it is an ADSL2 router, I waited days last time for support but JoJo said it would have taken months and did something at her end.
That sorted it.
Hope she can do the same.
Re: JoJo Help!
01-06-2012 12:06 AM
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Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 8Mbps; typically the line speed would range between 7Mbps and 8Mbps.
THIS is the new bit
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.
Re: JoJo Help!
01-06-2012 12:07 AM
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FAQ 3 will answer your question you need to raise a ticket to get moved to the faster speeds
Re: JoJo Help!
01-06-2012 7:46 AM
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You get an email to say this is about to happen.
Then abour 5-7 weeks after the email the work is actually done
Re: JoJo Help!
01-06-2012 8:18 AM
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What nonsense.
@DavidW the URL in the OP showed my exchange HAS been upgraded.
Ticket has been raised 56069713
Re: JoJo Help!
01-06-2012 10:25 AM
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Re: JoJo Help!
01-06-2012 10:35 AM
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Re: JoJo Help!
01-06-2012 4:02 PM
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Re: JoJo Help!
01-06-2012 6:27 PM
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I suppose it was unrealistic of me to expect this to be a simple thing, ticket says it will be June 12th
Thanks anyway.
Re: JoJo Help!
01-06-2012 8:02 PM
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Quote from: Zap @x47x Would you want to wait around fo r5 to 7 weeks when the BT page says it has been upgraded?
What nonsense.
Well the blunt anwer is Yes I was quite happy to wait.
My local exchange was upgraded and released for service in mid Feb, Plusnet send me an email at the begining of March to say my line was due to be upgraded.
I know quite a few others on the exchange on Plusnet and they also got the email at the same time advising of the batch upgrade to be done.
The lines were actually swapped all over to ADSL2+ I think in the first week of April which is indeed about the 5-7 weeks they quoted.
I had no problem with this - but then I do have other things to bother about in my life than my broadband speed.
I also recognise that BT have endless urgent faults to deal with and upgrading a batch of functional lines to ADSL2+ is not exactly priority work, so it gets done when it gets done.
Re: JoJo Help!
01-06-2012 8:49 PM
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I am stuck in an echange that was never going to be upgraded but then Talk Talk came and put some kit in and suddenly BT decided to upgrade it.
Now speed will more than double for me.
Re: JoJo Help!
01-06-2012 10:56 PM
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Re: JoJo Help!
11-06-2012 5:16 PM
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Quote from: _Adam_Walker_ No problem, the order has been placed for you and the ticket updated
Adam
Do you know when this will be done, I have waited 11 days, no sign of an improvement, infact the speed on my router is down from 6.5 to 5.2
Is there any way to progress this or do I just have to wait for the speed to improve?
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