Its me again, with ANOTHER awful speed complaint!
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- Its me again, with ANOTHER awful speed complaint!
Its me again, with ANOTHER awful speed complaint!
05-09-2014 9:25 PM
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Here are some info that may come in handy:
Uptime: 2 days, 22:41:32
DSL Type: G.992.3 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,176 / 3,200
Bandwidth (Up/Down) [kbps/kbps]: 1,171 / 3,160
Data Transferred (Sent/Received) [GB/GB]: 1.61 / 19.69
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 21.5 / 36.5
SN Margin (Up/Down) [dB]: 6.5 / 15.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 338 / 2,316
HEC Errors (Up/Down): 323 / 5,066
A screenshot below of my BT Performance test showing max achievable speed being 4mb!?? I remember seeing 10mb once!
Re: Its me again, with ANOTHER awful speed complaint!
05-09-2014 9:44 PM
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Re: Its me again, with ANOTHER awful speed complaint!
05-09-2014 9:46 PM
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http://www.exbtengineers.com/line-fault-broadband-speed-test/
Re: Its me again, with ANOTHER awful speed complaint!
05-09-2014 10:06 PM
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So are you leaving the router powered or turning if off nightly? Don't turn it off at night as BTs DLM sees it as a fault and that results in the DLM increasing your SNR and lowering you connections IP profile. But rule out a fire risk if away for a few days yes turn it off.
So if you don't turn if off nightly, kick up hell with PN as you are simply not getting what your connection is capable of. But the CRC errors are bad and that needs fixed.
Re: Its me again, with ANOTHER awful speed complaint!
05-09-2014 10:27 PM
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You appear to have had a series of issues this year dealt with on these forums...
March: http://community.plus.net/forum/index.php/topic,125166.msg1088573.html#msg1088573
Feb: http://community.plus.net/forum/index.php/topic,124065.msg1076931.html#msg1076931
Jan: http://community.plus.net/forum/index.php/topic,122591.msg1064112.html#msg1064112
Oct 13: http://community.plus.net/forum/index.php/topic,117960.msg1024240.html#msg1024240
Jul 13: http://community.plus.net/forum/index.php/topic,116945.msg1011534.html#msg1011534
Looking through the limited number of stats you have posted, something is clearly not right, has not been resolved and WILL MOVE WITH YOU if you change ISPs. Much better to see if we can help you here...
Date - Modulation - attenuation - Synch - SNRM - Comments
Oct 13 - ADSL - 37 - 6048 - 8.5 - LOS very high
Jan 14 - ADSL2+ - 36 - 6008 - 9.5
Mar 14 - ADSL2 - 36 - 1496 - 17.0 - LOS high
Sep 14 - ADSL2 - 36 - 3160 - 15.5
Something clearly is wrong here... a line attenuation of 37dB should deliver 10.Mbps - what is the estimate for your line here - http://www.kitz.co.uk/adsl/adslchecker.php and here http://www.kitz.co.uk/adsl/btwchecker.htm
Your best synch speed has been on ADSL(1) back in October last year.
Your line has never run at the usual SNRM level of 6dB.
Some thing is wrong with the line / the filter / the router / your internal wiring / RFI-EMI noise (REIN) in your locality.
Sorting this out does require a systematic approach to get the right engineer on the case. I have not read through the whole of the threads, just the posts which you have made. At this point it is simpler to ensure that you have covered as much of the self help as you can so that a clear case for a SFI or BOOST engineer.
Is your phone line quiet? Dial 17070 option 2 using a corded socket from the master socket. Check the line regularly - you might have intermittent noise. If there is noise on the line, then get that addressed by your phone provider (is that PlusNet?) do not say anything about bb issues.
Do you have a NTE5 master socket?
Do you have phone extensions?
Is the router plugged into the master socket?
If there are extensions and you have a NTE5 socket, please connect the router onto the test socket and post the stats when connected into there.
It is difficult to tell from these stats if the SNRM is elevated due to line errors or as a consequence of the line being banded due to historical line errors.
Do you have a currently open fault report? If yes, please post the reference number here for the ease of CRT looking into this when they return on Monday.
Once we have covered the basics, we can then look at some of the more complex possibilities.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Its me again, with ANOTHER awful speed complaint!
05-09-2014 10:43 PM
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The estimated speeds from this BT Broadband Checker could also be useful.
Just do a copy and paste of the output with your cursor, but don't post your phone number ashrafmiah93
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 4:53 PM
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Quote from: Townman Hi Ashrafmiah93,
You appear to have had a series of issues this year dealt with on these forums...
March: http://community.plus.net/forum/index.php/topic,125166.msg1088573.html#msg1088573
Feb: http://community.plus.net/forum/index.php/topic,124065.msg1076931.html#msg1076931
Jan: http://community.plus.net/forum/index.php/topic,122591.msg1064112.html#msg1064112
Oct 13: http://community.plus.net/forum/index.php/topic,117960.msg1024240.html#msg1024240
Jul 13: http://community.plus.net/forum/index.php/topic,116945.msg1011534.html#msg1011534
Looking through the limited number of stats you have posted, something is clearly not right, has not been resolved and WILL MOVE WITH YOU if you change ISPs. Much better to see if we can help you here...
Date - Modulation - attenuation - Synch - SNRM - Comments
Oct 13 - ADSL - 37 - 6048 - 8.5 - LOS very high
Jan 14 - ADSL2+ - 36 - 6008 - 9.5
Mar 14 - ADSL2 - 36 - 1496 - 17.0 - LOS high
Sep 14 - ADSL2 - 36 - 3160 - 15.5
Something clearly is wrong here... a line attenuation of 37dB should deliver 10.Mbps - what is the estimate for your line here - http://www.kitz.co.uk/adsl/adslchecker.php and here http://www.kitz.co.uk/adsl/btwchecker.htm
Your best synch speed has been on ADSL(1) back in October last year.
Your line has never run at the usual SNRM level of 6dB.
Some thing is wrong with the line / the filter / the router / your internal wiring / RFI-EMI noise (REIN) in your locality.
Sorting this out does require a systematic approach to get the right engineer on the case. I have not read through the whole of the threads, just the posts which you have made. At this point it is simpler to ensure that you have covered as much of the self help as you can so that a clear case for a SFI or BOOST engineer.
Is your phone line quiet? Dial 17070 option 2 using a corded socket from the master socket. Check the line regularly - you might have intermittent noise. If there is noise on the line, then get that addressed by your phone provider (is that PlusNet?) do not say anything about bb issues.
Do you have a NTE5 master socket?
Do you have phone extensions?
Is the router plugged into the master socket?
If there are extensions and you have a NTE5 socket, please connect the router onto the test socket and post the stats when connected into there.
It is difficult to tell from these stats if the SNRM is elevated due to line errors or as a consequence of the line being banded due to historical line errors.
Do you have a currently open fault report? If yes, please post the reference number here for the ease of CRT looking into this when they return on Monday.
Once we have covered the basics, we can then look at some of the more complex possibilities.
1. I don't have a NTE5 Master socket. A picture of how all my sockets look has been attached below.
2. The dial noise on my phone is loud and clear and I've never had a problem with that.
3. I never turn my router off the only exception to that is when once the electricity disappeared.
4. I've tried a different micro filter so that hasn't made a difference
5. Ive plugged in my router into my other sockets in the house and it seems my current and the one i always use is the best.
6. I haven't tested a new router as i don't want to purchase a brand new router only to test something and risk the chance of nothing changing (Money wasted) I received my router from plus net when i first signed up on a 12 month contract. Ive requested one from plus net no response yet!
7. I don't have phone extensions!
A bit of background info...
The layout of where i live is like this… We live in a maisonette styled flat. The estate we live in has 4 floors not including ground floor. The front door to my house is on the 3rd floor my room is on the 2nd floor and the rest of the bedrooms in my house are on the 4th floor. Quite confusing to you guys right? Ground floor and 1st floor isn't part of our house (our neighbours). If you've read that and haven't been confused then you should now understand why the BT engineer thought the socket in my room was the master socket since he believes the phone line into my house comes into my room first since its the 2nd floor of course and then the line continues going up a floor. The dial noise on my phone is always loud and clear so that has never been a problem. I never turn my router off the only exception is if the electricity in my house disappeared. Also keep in my mind i moved into this new place in 2011 prior to that i lived in another flat within the same estate so i practically changed homes within the same building because they offered my family bigger place with more rooms. The maisonette styled home we live in was newly built for us prior this the 3floors where once separate flats which our landlord merged together to create a maisonette for my large family.
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 6:08 PM
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You ideally need to find where the first socket is (referred to as the Master Socket) and disconnect all extensions and try to use that socket for any testing.
The master socket generally has the main BT wire coming in and a few components for surge protection.
You won't notice an immediate improvement - the line has to recognise it is better and gradually ramp your speed back up.
A loud dial tone is not the same as a 17070 quiet line test. You need to plug a phone in which is not a cordless phone, dial 17070 and listen for any noise or crackling on the line.
Ideally you need to find the master socket, disconnect all of the extension sockets, hook your modem up with a microfilter and see if PN can do a line reset / retrain.
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 6:11 PM
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It has two sets of wires going to it. I suspect one set is the incoming from BT and the other set is the outgoing to the next socket.
The incoming from BT will only be connected to pins 2 and 5. The outgoing may be connected to 2, 3 and 5 - can you get a better pic of the wiring in that socket ?
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 8:32 PM
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You need to check all the other sockets to see if they are consistent and the same as the cable with the orange wire connected. If not, then some re-connecting may be necessary.
phil
Using a TP-Link Archer VR600 modem-router.
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 9:40 PM
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@ashrafmiah93 - disconnect the bell-wire - that's the orange wire on terminal 3. Remove it by gently pulling it vertically from the terminal. Be careful not to pull the wires from terminals 2 & 5.
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 9:43 PM
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Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 10:07 PM
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Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 10:09 PM
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Edit: I hadn't seen the picture before I posted that.
OK, just to add to the above, that's
Just having had a quick look back at some of your previous posts and the pictures in the January 19th post,
Go round to all your sockets and remove the orange wires from terminal 3 at all of them and coil them up carefully so they aren't going to touch each other or anything else, in other words each orange wire is totally disconnected from anything else.
Then please post pictures of the back of every socket you have, and a fresh set of stats.
And to be clear that's the full stats, similar to your OP, not speedtest results.
Re: Its me again, with ANOTHER awful speed complaint!
06-09-2014 10:20 PM
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