It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: It seems that nobody at Plusnet can fix my bro...
It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
25-06-2017 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Out of the blue the broadband speed dropped from 1.44 (my usual speed) to .72 last Tuesday. An openreach engineer attended on Thursday and could not fix the fault but managed to get it to .95mbps. He suggested a new router which arrived and was duly installed. It is still not fixed so obviously not the router. The next day it was back to square one..This is my latest speedtest at 7.15pm today. This is not acceptable. Can anyone fix this?? It is now going between .71mbps and .91mbpsWhen your speed is so abysmal at 1.4 mb, every little bit counts. I spent hours on the phone last week trying to sort this out but nobody seems to know why the problem has occurred. I am on an EO line and about 3km but my line has been stable for months now until last week and nobody knows what has caused this to happen or how to fix it.
1. Best Effort Test: -provides background information.
Download Speed
0.86 Mbps
0 Mbps 1 Mbps
Max Achievable Speed
Download speed achieved during the test was - 0.86 Mbps
For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
25-06-2017 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
next one ......
1. Best Effort Test: -provides background information.
Download Speed | |
0.77 Mbps |
0 Mbps | 1 Mbps Max Achievable Speed |
Download speedachieved during the test was - 0.77 Mbps For your connection, the acceptable range of speeds is 0.2 Mbps-1 Mbps. Additional Information: Your DSL Connection Rate :1.54 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 1 Mbps |
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
25-06-2017 10:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you done a quiet line test?
Have you worked through the speed issues thread? See the link below.
There is also some possibility that the poor speeds are down to electrical interference from something inside your home - cheap power supplies can suddenly deteriorate.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
26-06-2017 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The openreach engineer did the quiet line tests. Nothing has changed in my home before or since this happened. We are with SSE electric and nothing has changed.
Can you explain how to do router stats please?
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
26-06-2017 2:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're having speed issues.
Testing your line is showing your router in sync at 1.5mbps, but the BRAS profile is capping the speed at 1mbps. It looks like one of my colleagues has placed an order to try and rectify that which should complete tomorrow.
I've arranged for your service to be moved to the 21century exchange equipment, we'll place the order once the current one completes tomorrow.
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
27-06-2017 9:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just an update, I've now placed the order to provision your service on ADSL2+.
We'll be in touch within 24 to 72 hours via the ticket on your account once we have a date it'll go live.
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
02-07-2017 6:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone tell me what is happening? I have been waiting for an update from Plusnet to tell me that my line has been updated to ADSL2.
This is my present speedtest today which is still abysmal. At least I was getting around 1.5mb before all this started and now it is not much better that .75 since this problem with my broadband started. I can barely open a web page with this. It is not acceptable
1. Best Effort Test:
Download Speed |
|
0.92 Mbps |
|
0 Mbps |
1 Mbps |
Download speedachieved during the test was - 0.92 Mbps |
Sunday 2/7/17
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
02-07-2017 10:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
03-07-2017 8:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have no idea how to take router stats. Can you advise please?
Re: It seems that nobody at Plusnet can fix my broadband speed problem. PLEASE HELP !!
03-07-2017 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you're using the Hub Zero we sent out you need to do the following.
- Go to 192.168.1.254 and click on Helpdesk
- Enter the router password and you'll be taken to the router stats screen.
I've attached a example below
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: It seems that nobody at Plusnet can fix my bro...