It is with great regret . . .
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- Re: It is with great regret . . .
It is with great regret . . .
10-02-2010 11:09 AM
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I am not "totally dissatisfied" or "totally disillusioned", nor do I have any great beef with PN at all really. I just feel that the current offer from SKY for their "Unlimited" (and I am aware that there is no such thing as a free lunch or unlimited broadband ) product FREE for six months, is just too good an offer to miss.
Previously SKY broadband users have had problems using VPN, and this was important to me as I occaisionally work from home. Now however, SKY are rolling out firmware upgrades for the routers, to any user who requests it, so there doesn't seem to be any real reason to stay with PN anymore.
If anyone out there can give me a valid reason, I am perfectly open and willing to be talked out of my decision, I have 3-4 days while they are generating the MAC code anyway. So it's over to you, loyal PNetters. Am I right - or am I wrong - and why?
Re: It is with great regret . . .
10-02-2010 11:52 AM
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Feel free to get in touch should you have any further questions or need any help.
Re: It is with great regret . . .
10-02-2010 12:34 PM
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Re: It is with great regret . . .
10-02-2010 12:51 PM
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Re: It is with great regret . . .
10-02-2010 1:38 PM
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Given the current economic climate I suspect there are a lot of people who find offers like the one from sky difficult to pass on by. As I'm not allowed a dish on the house by SWMBO I don't have that worry.
Re: It is with great regret . . .
10-02-2010 5:16 PM
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Quote from: stallan Fully agree that these forums make the difference for me. However, I sometimes feel that there is a large gap in the abilities of those who just work the phones / tickets and those PN staff who sit in these forums.
I have to agree - people I've dealt with on here from PN and people like Aaron at JTN have been excellent. The same cannot be said of the people who seem to be manning the help desk/answering tickets. I wouldn't say "incompetent" is the word to use but I get the feeling that the one's I've dealt with have no more knowledge of the systems they are supporting than the people manning T-Mobiles help desk have of theirs (who took 4 phone calls and 4 days or broken promises to call back to finally admit that they didn't support a phone they sold to my wife 13 months ago).
Re: It is with great regret . . .
10-02-2010 8:15 PM
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Re: It is with great regret . . .
10-02-2010 8:34 PM
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Re: It is with great regret . . .
10-02-2010 9:13 PM
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Re: It is with great regret . . .
10-02-2010 9:15 PM
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Re: It is with great regret . . .
10-02-2010 9:16 PM
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I was reading your thread as you replied here.
Re: It is with great regret . . .
11-02-2010 9:44 AM
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We all know there is no such thing as free broadband - even for 6 months
However, modesty forbids me to reveal anything about what Mand offered me ;;)
Re: It is with great regret . . .
11-02-2010 10:58 AM
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Re: It is with great regret . . .
11-02-2010 11:01 AM
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Re: It is with great regret . . .
11-02-2010 6:33 PM
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Quote from: mal0z Well done Mand, that is what is great about PN - I can't imagine Virgin, or Sky would respond so quickly. I hope you could persuade essenby
Seconded and thirded. (or should that be 4th'd and 5th'd?) There is no doubt that the only reason I am still here, is the support offered by the plusnet team in these forums.
Mand is especially helpful.
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- Re: It is with great regret . . .