Issues with SSL sites
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- Re: Issues with SSL sites
Issues with SSL sites
17-01-2012 5:52 PM
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The only clue I'm getting is in Firefox, I get the message:
Secure Connection Failed
An error occurred during a connection to (insert site here).
SSL peer reports incorrect Message Authentication Code.
(Error code: ssl_error_bad_mac_alert)
And sometimes, I'm seeing pages just showing 'Bad Request'
I've tried Chrome and IE and still get similar error messages from all. I've also tried my laptop and even my HTC Sensation (using the PN internet via wireless), nothing is happy with secure sites!
Any ideas what might be going wrong?
I'm not convinced it's a problem with PN, but 3 different devices all having problems with the same internet connection seems fishy.
Re: Issues with SSL sites
17-01-2012 6:23 PM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Issues with SSL sites
17-01-2012 6:37 PM
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I've also googled around a little and had people mention system clock and other petty things which don't help me.
At a bit of a loss.
Re: Issues with SSL sites
17-01-2012 7:03 PM
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Re: Issues with SSL sites
18-01-2012 10:00 AM
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I found an old router, but from Canada. And I blew up the transformer, it wasn't happy with 240V, oops!
Think I'll go and buy a new one and try and rule that out.
Re: Issues with SSL sites
18-01-2012 10:17 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Issues with SSL sites
18-01-2012 10:40 AM
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I have the same problem on two sites in Sheffield. Connections to banks and remote desktops are problematic and did not manage to get any where with support. I tried a 21cn connection (spare connection in case of disaster) and all is well so there is a definite problem on the network somewhere...
David M
Re: Issues with SSL sites
18-01-2012 10:49 AM
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It seems to be getting worse.
Normal http browsing I now see 'The connection was reset' in Firefox intermittently. Also, quite a few sites load with images and stylesheets missing.
Https is very hit and miss. Half the time I get:
Secure Connection Failed
An error occurred during a connection to portal.plus.net.
SSL peer reports incorrect Message Authentication Code.
(Error code: ssl_error_bad_mac_alert)
I've tested it now on my main machine, 2 laptops and a smart phone. All the same (depending on their respective browsers)
Clicking retry of refresh in most cases means it will work eventually.
Sounds like instability to me? Could be line speed/profile be set too high? It's currently 37MB I think?
I think it's fair to say that up until a day or 2 ago, the connection was flying. Waaaaay better than anything Sky could provide this century. It's just the last couple of days I've had these issues. And it's quite important I get to the bottom of it ASAP as I work from home and all this is adding up to a nightmare trying to connect to the office over VPN and using SSH for SVN.
I'm going out to source a transformer for the old router. Hope I didn't blow that up too....
Any suggestions/help in the meantime is welcome!
Thanks
Re: Issues with SSL sites
18-01-2012 11:07 AM
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David M..
Re: Issues with SSL sites
18-01-2012 11:27 AM
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To me it makes sense that if upload is the problem it would interrupt the SSL handshaking? Just a thought, I'm no real expert.
Re: Issues with SSL sites
18-01-2012 11:31 AM
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Speedtest.net & Mybroadband speed show my normal download speed (28m) but will not do upload test.
This started about lunchtime yesterday (tuesday 17th)
I have powered down, left off for about 60 mins and rebooted the BT modem & the WNR1000 twice but no difference.
This is all sites - not just SSL
Now so slow that it is more or less unusable.
Mike
Re: Issues with SSL sites
18-01-2012 1:13 PM
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Browsing is still bad. I've turned off all firewalls and anything I can think of that might !ffect it. I've !lso raised a fa5lts ticket.
An9one from PN with anymore ideas?
Re: Issues with SSL sites
18-01-2012 1:25 PM
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Let hope they realise there is a real issue
David
They have told me to run wireshark and send them the results... Looks like a piece of kit to monitor traffic... let you know if I get anywhere with it...
Re: Issues with SSL sites
18-01-2012 4:34 PM
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Let me know how you get on.
Just out of curiosity, is everyone with this problem in Sheffield? I'm on the beauchief exchange.
Re: Issues with SSL sites
18-01-2012 4:54 PM
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